Service Manager

1 week ago

Central Singapore Sime Darby Full time

Company:
Performance Motors Limited

Job Responsibilities
- Responsible in achieving monthly budgeted Service Turnover and operating profit through daily cars intake and operating expenses.
- Responsible and ensure the quality of service and repair work performed daily by the team through monthly audit.
- Responsible and maintain workshop efficiency, productivity and utilization usage for workshop staffs through monitor through daily time analysis report.
- Responsible for recruiting of employment and inculcate the development of staff’s good practices under his care.
- Responsible and maintain for Service Center environment to meet Work, Safety & Health requirements, group policies and plan yearly activities as Safety Chairman.
- Responsible and accountable for authorized workshop purchase order/invoices according to Cooperate Governors guideline.
- Responsible and ensure Service Center daily work processes, workshop BMW diagnosis networking, software and equipment meet BMW Retail Standard requirements.
- Determine the degree of efficiency, productivity, Utilization, Service Sales Turnover, Customer Service Index on a monthly basis by evaluating the Time Analysis Report, Management Report and BMW Voice Report.
- Provide support to Aftersales Senior Manager on every kind of customer enquiries or complaints.
- Authorize purchase of workshop consumable items, tools and equipment.
- Conduct periodical reviews of the performance of individual staff (especially key staff) to ensure that the work attitudes and work performance are in line with the company’s objectives.
- Take measures to improve results, such as motivating workshop personnel, streamlining the flow of work and working conditions.
- Ensure the 5 “S” housekeeping (Sorting, Stabilizing or Straightening Out, Sweeping or Shining Standardizing Sustaining) the Practice of tidiness and cleanliness to the workshop and service reception area at all times.
- Continuing focus on strengthening customer service processes to improve customer satisfaction.
- Developing key staff through training/coaching / mentoring to enhance their performance with their competencies.
- Conducting monthly meetings with the key personnel to share and feedback from key results for corrective action and continually to seek for process improvement.
- Organize staff bonding for gathering or “big day out” quarterly to motivate or improve team building and communication within in Aftersales team.
- Job Requirements- Degree or Diploma in Mechanical, Engineering or Business Administration
- Ability of handling service operations and technical analysis for continental cars
- Ability of handling customer complaints and offering service recovery
- Experience in customer service cum workshop operations would be an added advantage.

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