Customer Service Team Lead

**- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...

**Role**: Customer service Team Lead **Description** - Coach and guide customer service officers (CSOs) to answer customers’ queries and provide first call resolution - Conduct business reviews and provide suggestions on processes - Manpower management and shift adherence of CSOs - Monitor and coach on agent productivity to achieve SLA adherence - Conduct...

The Customer Service (CS) Team Lead manages a small team of CS Officers at Our Tampines Hub (OTH) to provide informative services to the residents that is patronizing OTH and to work closely with the client for all the related administrative duties and the reporting of all marketing communications activities. Primary responsibilities include: Customer...

The Customer Service (CS) Team Lead manages a small team of CS Officers at Our Tampines Hub (OTH) to provide informative services to the residents that is patronizing OTH and to work closely with the client for all the related administrative duties and the reporting of all marketing communications activities. Primary responsibilities include: Customer...

About ST Engineering ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace,...

Manages team members in the day-to-day performance of work, provides leadership and coaching / Training - Internal audit of team members’ performance - Assist and report to Customer Service & Fulfilment Manager - Back up for Processing of sales/Delivery Orders and phone-manning - Resolves product or service problems by clarifying the customer's complaint;...

Coach and guide customer service officers (CSOs) to answer customers’ queries and provide first call resolution - Conduct business reviews and provide suggestions on processes - Manpower management and shift adherence of CSOs - Monitor and coach on agent productivity to achieve SLA adherence - Conduct performance review with CSOs - identifying areas of...

**Roles & Responsibilities** We are looking for a dynamic and customer-centric individual to join our call center team as a Customer Care Officer/Team Lead. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. **Requirements**: - Possesses at least a Diploma or GCE 'A' Level with at...

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

He/she is responsible to manage one or more teams to ensure smooth running of the day-to-day branch banking activities in accordance with relevant regulations, policies and guidelines. In addition, he/she shall assist the Head of Customer Service on projects and system enhancement, updating of procedural manuals, account opening and other administrative...