General Manager
3 days ago
Job ID:
**DO-ITOPS-SD&SM-GM**
**Job Type**:
**Full Time**
Job Classification:
**Assistant / General Manager**
Department:
**Information Systems**
Function:
**Information Systems**
**Location**:
**Aljunied / Jurong**
Years of Experience:
**10**
Job Responsibilities/Requirements:
**Key Responsibilities**
M1 is undergoing a Digital Transformation and we are looking for an experience leader to join us in this exciting journey. You will have the overall responsibility and ownership for IT Service Management and Service Desk by being a change agent to drive efficiency and transformation in IT Service Management. The role is expected to set transformational goals for the team and not only be contended with minor incremental improvements. You should also appreciate technology trends and be strategizing to support M1 business.
This position reports to the Head of IT Operations directly and is part of M1 Digital Office.
**Essential Skills & Key Requirements**
- Proactive and Outcome driven
- Ability to identify opportunities to transform and drive changes to realize IT Operation’s vision of AIOps (simplify, automate, self-service)
- Proven experience in managing IT Service Management such as Asset/Access Management, Incident/Problem Management, and Financial Management
- Proven experiences in managing service desk including End User Computing and Identity Access Management
- Practical experiences with leadership qualities to professionalize IT Service Management
- Practical experiences in managing system integrators and partners for top performance
- Coaches and develops team for top performance
- Previous experiences with ServiceNow / Sailpoint or other ITSM/IAM tools
- Minimum 10 years in IT Service Management in large organization with cross functional teams
- Degree in Computer Science or Information Technology (or equivalent)
- Experience within Telecommunication industry and ITIL / PMP Certification is a plus
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