Head of Wholesale Client Services, Singapore +

-Job description

**Some careers grow faster than others.**

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance,, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.

We are currently seeking a high calibre professional to join our team as a **Head of Wholesale Client Services, Singapore + South and South East Asia**.

**Role Purpose**

The role holder will lead the combined Wholesale Client Services (WCS) function for Singapore + South and South East Asia region supporting Wholesale Businesses (CMB, GB). The role holder will be the accountable business service owner in South & South East Asia for all onboarding and client servicing activity, including the Onboarding, Servicing, Existing to Bank, Credit Analysis Unit (CAU) and Issuer Services Operations sub value streams within the overall WCS Value Stream. The role holder will be accountable for all WCS value stream customer and business outcomes (incl. revenue, cost, efficiency, risk).

The Head of Wholesale Client Services, South & South East Asia role is a senior management role responsible for executing the overall strategic direction of the Client Services function and determining an appropriate future state for the provision of client services across CMB and Banking in the region across Australia, India, Indonesia, Malaysia, Singapore, Bangladesh, Mauritius, New Zealand, Sri Lanka & Maldives, Taiwan, Thailand, Vietnam and Philippines. Since the role will be located in Singapore, the head will also dual hat Singapore head of client service role.

The role holder will work closely with COOs, Business Heads, Digital Business Services and our Client Services teams to ensure consistency of service and ensure best practice is applied. The role holder will report functionally into Global Head of Client Services.

The Head of Wholesale Client Services, South & South East Asia will ensure delivery of a consistently excellent client servicing proposition for Wholesale clients and have direct regional oversight of Onboarding, Servicing, Credit Analysis Unit, Issuer Services Operations, Regulatory Business Support, Enhanced Due Diligence and Service Management teams in the region. Based in Singapore, the role holder will have regional accountability for South & South East Asia and be an escalation point for business issues.

The role is intended to operate with a strong commercial focus ensuring alignment to the objectives of the business, whilst maintaining strict adherence to the firm’s control principles at all times.

**Governance and Committee Memberships**

Standing member of the Wholesale Client Services Management Committee in addition to attending/managing a number of specific sub-committees related to remit. Likely to also attend key South & South East Asia CMB and GB meetings and forums in relation to client services activity alongside colleagues from Digital Business Services.

**A**ccountabilities for Business, Customers and Stakeholders**
- Build and execute the Wholesale Client Services strategy in South & South East Asia, gaining agreement and buy in from key stakeholders and build a runway of activity to execute against this
- Accountable for the provision of Onboarding, Servicing, Credit Analysis Unit, Regulatory Business Services, Enhanced Due Diligence and Issuer Services Operations services to the Wholesale businesses (CMB and GB) in line with agreed OKRs, SLAs and KPIs
- Oversee provision of services via Digital Business Services ensuring effective relationship management and performance management activity is in place
- Establish and implement a control framework/methodology which both highlights and manages Client Services risks
- Oversight of a substantial programme of change oversight/delivery accountability for other strategic change initiatives in the region
- Provide guidance to CMB and GB regarding new Client and/or new Product account set up, including KYC, regulatory classifications, FATCA
- Design and produce robust MI measuring performance and risk against agreed thresholds
- Build and maintain strong relationships with key stakeholders including Business COOs, RMs, FCC, Business Services, Operational Risk and Audit
- Budgetary control and cost ownership