Head of Bmg Client Services Asia

**JOB DESCRIPTION**

**Role: Head of BMG Client Services Asia**
**Location: Singapore**

Bank Mendes Gans (BMG) serves its corporate clients in the Asian time zone through its mid-office within ING Singapore. The mid-office plays a vital role in our day-to-day contact with clients and the department is providing top-notch service to our client base. To manage this team, we are looking for an experienced, internationally active professional, who is fluent in English and has the managerial skills to lead the team. The new Head of Client Services Asia has extensive experience in global liquidity management and cash pooling products in particular, and has a proven track record in client centricity and extensive knowledge of Mid
- and Back-Office processes.

**Organization**
BMG is a niche bank providing specialized global liquidity and information management services to corporate companies around the globe. BMG has a reputation for high-quality customized client services. Our clients achieve significant benefits by entrusting their liquidity management processes to us. BMG is a fully owned-subsidiary of ING Bank N.V. and is part of ING Wholesale Banking Transaction Services.

Our culture:

- A customer centric and result driven attitude
- A team of dedicated co-workers
- A hands-on mentality and no-nonsense attitude
- A growing organization that values initiative and entrepreneurship

**The BMG Client Services team in Asia**:

- Provides outstanding client support for our online platform Megabank, sensitive international payments with complex routing, interest calculation and is responsible for processing and verification of incoming (FX) payments
- Is responsible for the technical implementation and static data maintenance of our Cash Pool and Netting clients.
- Enters and maintains all customer data in BMG systems e.g., new accounts, companies, contacts and banks. The Team performs contract verification, system set up and customer identification and assists in KYC/CDD-processes

**Responsibilities**:
As Head of BMG’s Client Services team in Asia, you:

- Have managerial responsibility for our multi-lingual Client Services team in Singapore
- Are responsible for hiring and managing qualified staff with client-facing expertise (university level)
- Are first contact to our clients regarding all operational matters, likewise your team members. You are not afraid to pick up the phone and call our clients about product related settings, transactions and other day-to-day topics
- You troubleshoot and act decisively to deal with daily issues regarding our payment flows, whether it’s sorting out payment routing issues, dealing with local ING Treasury on positions/settlements, manage intraday liquidity by moving funds and interacting with our nostro agents - all to make our payment flows go smooth and you are constantly looking with our colleagues and our agents to improve our payment capabilities.
- Represent the team with BMG’s front-office colleagues in Japan / Hong Kong / Korea and with BMG’s back-office performed by ING Hubs
- Are the liaison with ING Singapore regarding operational matters, such as Non-Financial Risk, Compliance, Treasury, etc.

Summarizing the above: as Head of our Client Services team in Asia you will have a dynamic job in which you will work in close relation with our clients, your direct team members and colleagues from various BMG and ING departments.

**Requirements**:

- Bachelor / Master degree;
- Fluent in English (written and spoken)
- A minimum of 5 - 10 year work experience in a client services environment
- Well aware of BMG’s culture, client centricity and service quality level
- Management experience / leading a team of professionals
- Profound understanding of BMG’s mid
- and back-office processes and systems
- Extensive knowledge of bank treasury liquidity management, processes and organisation
- Extensive knowledge of international payment routing and correspondent banking
- Familiarity with multinational client treasury processes
- Proven track record in change

Competencies:

- Leading by example
- Customer oriented
- Accurate and strong attention to detail
- Strong organizational skills
- Ability to handle pressure and deal with tight deadlines
- A true team player and exhibit a high level of motivation and drive
- “Hands-on” mentality and a positive & “can do” attitude