Sg] Executive, Business Office

**About the team**:
DA's General Health Services (GHS) business unit oversees our virtual clinic, physical clinics, mobile services, executive health screening and imaging centre, marketplace and pharmacy services in Singapore.

The Business Office team is a crucial part of the GHS business unit, supporting the day-to-day operational requirements of our health services teams in Singapore.

**About the role**:

- Monday to Thursday, working 9-hour shifts (8am to 6pm or 11am to 9pm, as rostered), with a mandatory 1-hour break in between.
- Friday, working 8-hour shifts (8am to 5pm or 12pm to 9pm, as rostered), with a mandatory 1-hour break in between.
- To be on-call on weekends (Saturday or Sunday) and Public Holidays for deployments to other locations when necessary.
- Dynamic on-site working venue, being deployed to various locations should the need arises, including our clinics and mobile events.

Prior experience in healthcare administration will be helpful. In this role, you will have the opportunity to be rotated to various work locations within General Health Services (GHS) to understand its operations.

This role reports directly to the **Head, Ancillary Services.**

**A summary of the key responsibilities are as follows**:

- Accurately submit necessary medical claims via national insurance, third party administrator and DA platforms, while liaising with relevant parties to address any claims issues and ensure timely reimbursement.
- Assist in generating and sending of medical reports to clients, ensuring timely and accurate uploading to DA platforms.
- Be rotated to various work locations within General Health Services (GHS) to support day-to-day operations as needed, including:

- Physical clinics: Handle registration of patients, schedule medical appointments, dispense medication and consumables, payment collection and discharging.
- Mobile clinic:

- Liaise with clients to fulfil their home-based healthcare services needs
- Assist with preparatory work and on the day operations for on-site health-screening events.
- Assist with logistics handling across GHS division including liaising on the delivery of medication to patients, stock take, organizing and restocking of drugs and consumables and any other items required.
- Manage and track impairment for services rendered that cannot be claimed from insurance, ensuring accurate reporting and prompt follow-up action where necessary.
- Assist with billing processes, including keeping track of amounts due and following up on outstanding payments.
- Design, maintain and update internal tracking and monitoring systems for improved efficiency.
- Identify, recommend, and implement workflow improvements to enhance operational efficiency of the Business Office team.
- Train junior staff members, ensuring they are equipped with necessary knowledge and skills to perform their duties effectively.
- Responsible for self-development by attending in-house courses during working or non-working hours.
- To carry out any other duties and responsibilities as assigned by the supervisor/manager

**Requirements**:

- 1-2 years of healthcare experience.
- Strong knowledge of medical insurance processes and national claim procedures.
- Basic understanding of medical terminology, medication, and consumables.
- Meticulous and a keen eye for details
- Comfortable working independently on daily tasks and taking initiative when required.
- Strong team player with the ability to work collaboratively with team members.
- A start-up attitude - you take full ownership of things that you do, willing to go out of your comfort zones and take on new challenges.
- Comfortable with ambiguity and flexible to learn new things - we’re not done growing, and heading into uncharted territories is part of the fun

**About Doctor Anywhere**

Doctor Anywhere (DA) is a regional tech-enabled, omnichannel healthcare provider delivering care to 2.5 million users across 6 countries in Southeast Asia. Founded in 2017 with a mission to make healthcare simple, accessible, and efficient for all, DA leverages technology to enable individuals towards preventive, long-term health via holistic offerings including our telehealth app, physical clinics and pharmacies, mental wellness, specialist consults, and also an online health & wellness marketplace for supplements, healthy snacks, home-based health screening and vaccinations.

DA’s goal is to build a regional digital healthcare ecosystem, advanced by the 3,000 GPs and specialists within our regional network, over 1,000 corporate organizations, and 25 regional insurers we work with. Grounded in our motto “Keep Going, Keep Growing”, our team strives towards excellence, with innovation and collaboration at our core, and values diversity in perspectives brought by every member. Join us in our mission to transform Southeast Asia’s healthcare future