Insurance Claims Executive
1 week ago
Our Client (Automotive Agent) is looking for a Motor Claims Advisor to join their team.
**Position: Insurance Claims Executive (Automotive)**
**Salary**: $2,400 - $3,200 + OT + Incentives
Location: West
Working Hours / Days: 8.00am - 6.30pm (Mon - Fri) / 8.00am - 12.30pm (Alt Sat Off)
**Responsibilities**:
- Provide optimum customer service to maintain and enhance existing Body & Paint services
- Provide prompt inquiries involving motor claim procedures, repair costs, factory warranty etc
- Provide clear cost estimates and keep customer informed of work progress
- Conduct service delivery to the customer by clear job explanation and associated charges and perform post-repair follow up
- Put up special parts indent and follow up with customer to ensure outstanding jobs are closed
- Customer Satisfaction Index (CSI) consistently meets both individual and Department targets
- Advise customers on jobs done, charges and collection times
- Upsell relevant car accessories product to customer
- Participate in other ad-hoc duties and project
**Requirements**:
- At least 2 years of related working experience in the Automotive industry
- Min Diploma or Advance Diploma in Engineering (Mechanical) or equivalent
- Relevant experience in Motor Claims
- Good communication and interpersonal skills
- Posses VALID Class 3 driving license
- Patience, empathy and a clam organised approach to problem solving
Lionel Wang
Dynamic Human Capital Pte Ltd
Registration Number: R22109915
EA License: 12C6253
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