Claims Specialist

Employing Entity: Allianz Insurance Singapore

Within a span of just five years, Allianz Insurance Singapore (AIS) has emerged as the fastest-growing General Insurance company, achieving an unprecedented level of success. Since its inception in Singapore, AIS has consistently doubled its revenue year on year, a testament to its unwavering dedication to excellence. AIS takes great pride in being certified as a Great Place to Work, a reflection of our commitment to fostering a thriving and employee-driven business culture.

Our Opportunity:

The Motor Claim Specialist is responsible for managing and processing third-party property damage claims related to motor accidents. With over 5 years of experience in the insurance industry, the specialist will handle claims, ensuring efficient and fair resolution in line with regulations and company policies

Objectives & Key Performance Indicators:

• Collaborate with Product, Underwriting and other internal stakeholders to ensure alignment of coverage, policy intent and wordings.
• Attain annual claims savings set by HoD annually for the team on pending claims volume and nature of claims.
• Effective claims management skills, including compliance to protocols/operating procedures, reserving and managing panel of service providers.
• Maintain good Turn-Around-Time and claims service level standards to ensure customer claims experience are met. 

Claims Management:

• Assess and process third-party property damage claims, determining liability and evaluating the extent of damage.
• Conduct detailed investigations, reviewing evidence, and liaising with repairers and assessors.
• Negotiate settlements with third parties and their representatives, ensuring fair compensation while minimizing costs.
• Fraud detection and control, including identifying suspicious claims 

Customer and Stakeholder Interaction:

• Communicate effectively with claimants, policyholders, repair shops, and other stakeholders to facilitate the claims process.
• Provide regular updates and clear explanations to all parties, ensuring a transparent and customer-focused approach.

Regulatory Compliance:

• Ensure all claims are handled in accordance with Singapore's legal and regulatory requirements.
• Stay informed of changes in laws, regulations, and industry best practices related to motor insurance and property damage claims.

Documentation and Reporting:

• Prepare comprehensive reports and maintain accurate records for each claim.
• Analyze claims data to identify trends and opportunities for process improvement.

Collaboration and Team Support:

• Collaborate with internal teams, including underwriting, risk management, and legal, to support the overall claims process.

Continuous Improvement:

• Engage in professional development to enhance skills and knowledge.
• Contribute to initiatives aimed at improving claims processes and customer satisfaction.

Qualifications and skills:

• Professional certification in insurance or claims management.
• Certification in Basic Insurance Concepts and Principles (BCP), Personal General Insurance (PGI) and Commercial General Insurance (ComGl) with Singapore College of Insurance
• More than 5 years of experience in motor claims handling, with a focus on third-party property damage claims.
• Extensive knowledge of Singapore's motor insurance regulations and claims processes.
• Strong analytical, negotiation, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple claims efficiently and independently.
• Good knowledge of Microsoft Office software, Meirmen, GEARS,  and any other technology applications
• Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage to all job roles

78297 | Customer Services & Claims | Professional | Non-Executive | Allianz Singapore | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.