Claims Specialist

3 days ago

Singapore ALLIANZ INSURANCE SINGAPORE PTE. LTD. Full time $90,000 - $120,000 per year

Entity: Allianz Insurance Singapore

Your role involves collaborating with Product, Underwriting and other internal stakeholders to ensure alignment of coverage, policy intent and wordings. Additionally, you will need to achieve the annual claims savings set by the HoD annually for the team on pending claims volume and nature of claims.

The ideal candidate should have effective claims management skills, including compliance to protocols/operating procedures, reserving, and managing panel of service providers. The incumbent should also maintain good Turn-Around-Time and claims service level standards to ensure customer claims experience are met.

Key Responsibilities

  • Assess, evaluate and negotiate all Motor claims assigned and achieve settlement in a timely manner within the designated authority limit
  • Handling of claim recoveries
  • Liaison with service providers such as surveyors, investigators, lawyers, doctors and/or other relevant parties on claims matters
  • Understand Allianz Claims Management strategies and to ensure proper claim settlements in accordance with policy conditions and company guidelines
  • Meeting service standards and abiding by claims protocols
  • Assist, discuss and escalate complex or large claims for review and/or decision to Manage / HoD or Management
  • Attend to issues relating Motor claim enquiries and complaints/feedback from customers, business relationship managers and intermediaries etc
  • Assist Manager / HoD in statistical reports, operational reports and recommendations on claims remedial steps (where applicable) on regular basis to Management
  • Work with fellow Claims Specialist / Managers on ongoing claims review and continuous improvement of claims operating procedures and standards
  • Support Projects and Initiatives on claims including but not limited to Marketing, Process, Product, System Setup and Enhancement for all Motor products
  • Work closely with IT Master platform teams to further enhance the claims process and system functionalities of the core platform to move towards organizations' STP and NPS targets as a claims team
    Any other duties as and when deemed necessary

Qualifications

  • Degree or diploma in any field
  • 3 to 5 Years of Motor Claims Experience
  • Motor claims handling, particularly in Private vehicles, Commercial Vehicles and Flee
  • Certification in Basic Insurance Concepts and Principles (BCP), Personal General Insurance (PGI) and Commercial General Insurance (ComGl) with Singapore College of Insurance
  • Meticulous, analytical, problem solving and organized
  • Open-minded, proactive, receptive to new ideas and cope well with changes and pressure
  • Effective communication, negotiation, customer service techniques/skills and interpersonal skills to be capable of dealing with all levels of clients, intermediaries, and external parties
  • Good spoken and written communication skills in both English & Chinese
  • Good knowledge of MS Office software and any other technology applications
  • Team Player who is willing to work in a dynamic environment and willing to help others
  • Experience in other lines such as Personal Accident, Home and Fire; experience in managing commercial products such as Property and Casualty, Engineering and WICA claims will have an advantag
  • Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage to all job roles

  • Claims Specialist/ Senior Claims Specialist

    2 weeks ago

    Singapore Allianz Full time

    Claims Specialist/ Senior Claims Specialist **Entity: Allianz Insurance Singapore** **Key Responsibilities** - Assess, evaluate and negotiate all Motor claims assigned and achieve settlement in a timely manner within the designated authority limit - Handling of claim recoveries - Liaison with service providers such as surveyors, investigators, lawyers,...

  • Claims Specialist

    2 weeks ago

    Singapore THE SPECIALIST OPINION PRIVATE LIMITED Full time

    At ClaimsAssist , we're not just about helping clients with their insurance claims — we're about being there when it matters most. If you have a heart for people, a mind for solutions, and a drive to build a meaningful career, we invite you to join us. Your Role: As a Claims Specialist - Client Solutions Advisor , you'll be the bridge between our clients...

  • Islandwide, SG

    2 weeks ago

    Singapore THE SPECIALIST OPINION PRIVATE LIMITED Full time

    Roles & Responsibilities Are you looking for an internship that’s more than just admin work? At Claims Assist , we believe in growing future professionals who can make a real difference in people’s lives — starting with helping them when they need it most. We are looking for passionate, driven individuals who want to explore the world of client...

  • Claims Specialist

    1 week ago

    Singapore Allianz Insurance Full time $60,000 - $120,000 per year

    Employing Entity: Allianz Insurance SingaporeWithin a span of just five years, Allianz Insurance Singapore (AIS) has emerged as the fastest-growing General Insurance company, achieving an unprecedented level of success. Since its inception in Singapore, AIS has consistently doubled its revenue year on year, a testament to its unwavering dedication to...

  • Claim Specialists

    1 day ago

    Singapore OBY ACADEMY LLP Full time

    The Specialist Opinion is digitally focused medical consultancy company whose organic growth begun humbly when the navigation of the healthcare system posed a challenge to potential patients of Medical Specialists. They faced an even greater challenge understanding the complex process of what can be claimed and how to do so. Roles: - Monitoring of...

  • Claims Specialist

    2 weeks ago

    Singapore CORNERSTONE PLANNERS PTE LTD Full time

    Cornerstone is a successful Independent Financial Adviser and Exempt Insurance Broker with over two decades of experience. To support our growing commercial insurance broking business, we are seeking for a Claims & Servicing Specialist to join our client servicing team. Our client servicing team plays an important role in supporting our advisors on the...

  • Claims Specialist/ Senior Claims Specialist

    1 week ago

    Singapore Allianz Insurance Full time $90,000 - $120,000 per year

    Entity: Allianz Insurance SingaporeWithin a span of just four years, Allianz Insurance Singapore (AIS) has emerged as the fastest-growing General Insurance company, achieving an unprecedented level of success. Since its inception in Singapore, AIS has consistently doubled its revenue year on year, a testament to its unwavering dedication to excellence. AIS...

  • Claims Specialist/ Senior Claims Specialist

    2 weeks ago

    Singapore AZGROUPPROD Full time $90,000 - $120,000 per year

    Entity: Allianz Insurance SingaporeYour role involves collaborating with Product, Underwriting and other internal stakeholders to ensure alignment of coverage, policy intent and wordings. Additionally, you will need to achieve the annual claims savings set by the HoD annually for the team on pending claims volume and nature of claims. The ideal candidate...

  • Senior Claims Specialist, Marine Claims

    5 days ago

    Singapore Hays Full time

    **Your new company** This leading business, well known within the Maritime Industry is looking to recruit an experienced Claims Specialist for their Marine Cargo Claims team. **Your new role** *** You will be required to handle marine claims from first notification to settlement and recovery. You will be required to liaise with loss adjusters/surveyors to...

  • Claims Specialist

    7 days ago

    Singapore AXA Full time

    **Claims Specialist - Marine** Singapore In this role, you will have the opportunity to actively handle Marine Hull and Cargo claims, as both a lead and following (re) insurer in order to provide a prompt and efficient service to clients and meet corporate claims objectives and targets. Claims are multi-jurisdictional with clients across the Asia region...