Claims Specialist

Employing Entity: Allianz Insurance Singapore

Within a span of just five years, Allianz Insurance Singapore (AIS) has emerged as the fastest-growing General Insurance company, achieving an unprecedented level of success. Since its inception in Singapore, AIS has consistently doubled its revenue year on year, a testament to its unwavering dedication to excellence. AIS takes great pride in being certified as a Great Place to Work, a reflection of our commitment to fostering a thriving and employee-driven business culture.

Our Opportunity:

The Motor Claim Specialist is responsible for managing and processing third-party property damage claims related to motor accidents. With over 5 years of experience in the insurance industry, the specialist will handle claims, ensuring efficient and fair resolution in line with regulations and company policies

Objectives & Key Performance Indicators:

• Collaborate with Product, Underwriting and other internal stakeholders to ensure alignment of coverage, policy intent and wordings.
• Attain annual claims savings set by HoD annually for the team on pending claims volume and nature of claims.
• Effective claims management skills, including compliance to protocols/operating procedures, reserving and managing panel of service providers.
• Maintain good Turn-Around-Time and claims service level standards to ensure customer claims experience are met. 

Claims Management:

• Assess and process third-party property damage claims, determining liability and evaluating the extent of damage.
• Conduct detailed investigations, reviewing evidence, and liaising with repairers and assessors.
• Negotiate settlements with third parties and their representatives, ensuring fair compensation while minimizing costs.
• Fraud detection and control, including identifying suspicious claims 

Customer and Stakeholder Interaction:

• Communicate effectively with claimants, policyholders, repair shops, and other stakeholders to facilitate the claims process.
• Provide regular updates and clear explanations to all parties, ensuring a transparent and customer-focused approach.

Regulatory Compliance:

• Ensure all claims are handled in accordance with Singapore's legal and regulatory requirements.
• Stay informed of changes in laws, regulations, and industry best practices related to motor insurance and property damage claims.

Documentation and Reporting:

• Prepare comprehensive reports and maintain accurate records for each claim.
• Analyze claims data to identify trends and opportunities for process improvement.

Collaboration and Team Support:

• Collaborate with internal teams, including underwriting, risk management, and legal, to support the overall claims process.

Continuous Improvement:

• Engage in professional development to enhance skills and knowledge.
• Contribute to initiatives aimed at improving claims processes and customer satisfaction.

Qualifications and skills:

• Professional certification in insurance or claims management.
• Certification in Basic Insurance Concepts and Principles (BCP), Personal General Insurance (PGI) and Commercial General Insurance (ComGl) with Singapore College of Insurance
• More than 5 years of experience in motor claims handling, with a focus on third-party property damage claims.
• Extensive knowledge of Singapore's motor insurance regulations and claims processes.
• Strong analytical, negotiation, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple claims efficiently and independently.
• Good knowledge of Microsoft Office software, Meirmen, GEARS,  and any other technology applications
• Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage to all job roles

78297 | Customer Services & Claims | Professional | Non-Executive | Allianz Singapore | Full-Time | Permanent