Claims Specialist/ Senior Claims Specialist

2 weeks ago

Singapore Allianz Full time

Claims Specialist/ Senior Claims Specialist

**Entity: Allianz Insurance Singapore**

**Key Responsibilities**
- Assess, evaluate and negotiate all Motor claims assigned and achieve settlement in a timely manner within the designated authority limit
- Handling of claim recoveries
- Liaison with service providers such as surveyors, investigators, lawyers, doctors and/or other relevant parties on claims matters
- Understand Allianz Claims Management strategies and to ensure proper claim settlements in accordance with policy conditions and company guidelines
- Meeting service standards and abiding by claims protocols
- Assist, discuss and escalate complex or large claims for review and/or decision to Manage / HoD or Management
- Attend to issues relating Motor claim enquiries and complaints/feedback from customers, business relationship managers and intermediaries etc
- Assist Manager / HoD in statistical reports, operational reports and recommendations on claims remedial steps (where applicable) on regular basis to Management
- Work with fellow Claims Specialist / Managers on ongoing claims review and continuous improvement of claims operating procedures and standards
- Support Projects and Initiatives on claims including but not limited to Marketing, Process, Product, System Setup and Enhancement for all Motor products
- Work closely with IT Master platform teams to further enhance the claims process and system functionalities of the core platform to move towards organizations' STP and NPS targets as a claims team
- Any other duties as and when deemed necessary

**Qualifications**
- Degree or diploma in any field
- 3 to 5 Years of Motor Claims Experience
- Motor claims handling, particularly in Private vehicles, Commercial Vehicles and Fleet
- Meticulous, analytical, problem solving and organized
- Open-minded, proactive, receptive to new ideas and cope well with changes and pressure
- Effective communication, negotiation, customer service techniques/skills and interpersonal skills to be capable of dealing with all levels of clients, intermediaries, and external parties
- Good spoken and written communication skills in both English & Chinese
- Team Player who is willing to work in a dynamic environment and willing to help others
- Experience in other lines such as Personal Accident, Home and Fire; experience in managing commercial products such as Property and Casualty, Engineering and WICA claims will have an advantage

Job ID 37490

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