Senior Claims Specialist

Role: ​ ​Senior Claims Specialist - Reinsurance

Location: Singapore

Position type: Full time, permanent

As a Senior Claims Specialist within our Asia Reinsurance Claims team, you will be responsible for the proactive and efficient handling of reinsurance claims, ensuring optimal outcomes for both our clients and the business. With a commitment to MS Amlin's values, you will manage claims within your authority limits, focusing on timely resolutions and safeguarding the business's interests while delivering an exceptional claims service.

In this role, you will be integral to maintaining our reputation as a trusted and first-class claims partner, consistently delivering a high-standard experience for clients, brokers, and internal stakeholders. You will ensure that all claims practices align with MS Amlin's policies, procedures, and claims philosophy, fostering confidence and trust in our reinsurance claims handling.

About The Job

Key responsibilities for this role include:

• Manage reinsurance claims from First Notice of Loss (FNOL) through settlement, ensuring meticulous claims adjustment, accuracy in subrogation, and contribution review as applicable to maintain superior claims service.

• Proactively assess and monitor claims to confirm that cedant reserves and ultimate losses are accurately reflected, ensuring valid claims are promptly processed while controlling costs throughout the reinsurance claims lifecycle.

• Ensure reinsurance claims handling aligns with MS Amlin's standards, regulatory requirements (Lloyd's/FCA/PRA/J-SOX), and meets all Claims KPIs consistently.

• Drive a culture of collaboration and continuous improvement within reinsurance claims handling, sharing insights and technical expertise with team members to foster superior service delivery and efficient claims handling.

• Provide expert reinsurance claims knowledge to inform client and business decisions, supporting proactive loss prevention and mitigation.

• Deliver reinsurance-specific insights to Claims Management, assisting with comprehensive reporting and contributing to reserve planning, using claims data and analytics to support well-informed business strategies.

• Collaborate with underwriting teams to craft compelling reinsurance propositions that attract and retain target business, and offer tailored support to client partners as required.

• Strengthen relationships with brokers, cedants, and service providers, ensuring open communication and reliable claims service throughout the reinsurance market.

• Actively pursue reinsurance claims team objectives and support modernization efforts to advance a trusted, industry-leading claims service.

• Ensure compliance with delegated reinsurance claims procedures, treating all partners and experts as integral team members.

• Represent MS Amlin professionally, elevating our reputation in the reinsurance market and enhancing our profile as a trusted claims partner.

What you'll need:

Some essential qualifications, experience, skills, and competencies for this role include:

• Good experience in global reinsurance claims handling (preference for casualty lines of business), with established relationships with key brokers, experts, and co-insurers.

• Degree or CII or similar professional qualification preferred, or willingness to work toward one if relevant.

• Strong understanding of Asia (and London) Market claims principles and practices.

• Proficiency in London Market Claims Systems (e.g., ECF) and Microsoft Office (e.g., Excel).

• A willingness to travel and attend client events.

• Service-oriented, committed to exceptional claims resolution and enhancing client experience.

• Exceptional communicator, skilled in influencing decisions positively, collaborating effectively, negotiating confidently, and actively listening across both face-to-face and virtual environments.

• Proven relationship management ability, fostering trust and maintaining strong relationships with both internal and external stakeholders.

• Strong decision-making skills, demonstrating sound judgment and effective decision-making even under time constraints.

• Effective problem-solver with the ability to analyse complex issues and identify trends, patterns, and interdependencies.

• High-performance mindset, self-motivated, outcome-driven, and committed to success in a dynamic, fast-paced environment.

• Growth mindset, dedicated to continuous improvement personally and within the team, with a proactive approach to embracing change in line with evolving client and business needs.

What you can expect from us:

A competitive salary and benefits package is a given, but you can also expect:

• A great team and supportive colleagues

• Hybrid Working environment

• Flexible Working

• A strong focus on diversity, inclusion and equal opportunities

• A programme of wellbeing and mental health support

• Employer-supported volunteering (ESV)

• Continuous learning and study support

• Structured career development

• An open mind (especially to new ideas and ways of doing things)

About MS Amlin

MS Amlin is part of a global top-10 insurance group, MS&AD. We're made up of four distinct businesses covering global reinsurance, Lloyds franchise, local specialty insurer, and business services.

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