Claims Specialist

Employing Entity: Allianz Insurance Singapore

Within a span of just five years, Allianz Insurance Singapore (AIS) has emerged as the fastest-growing General Insurance company, achieving an unprecedented level of success. Since its inception in Singapore, AIS has consistently doubled its revenue year on year, a testament to its unwavering dedication to excellence. AIS takes great pride in being certified as a Great Place to Work, a reflection of our commitment to fostering a thriving and employee-driven business cultur

Our Opportunity:

The motor claim specialist – own damage plays a pivotal role in managing all motor claim related to own damage motor claims. The incumbent will manage the entire process of own damage claims within the motor claims function.

Objectives & Key Performance Indicators:

• Collaborate with Distribution, Product, Underwriting and other internal stakeholders to ensure alignment of coverage, policy intent and wordings.
• Attain annual claims savings and loss ratio target set by Head of Motor Claims
• Effective claims management skills, including compliance to protocols/operating procedures, reserving and managing panel of service providers.
• Maintain good turn-around-time and claims service level standards to ensure customer claims experience are met.

Key Responsibilities:

• Claims management: Conduct thorough investigations, assessing liabilities and collaborating with legal professionals where necessary. Effective claim management skills to ensure healthy loss ratio.
• Documentation and reporting: Conduct regular reviews and analysis of claim trends and performance metrics, identifying areas for improvements and implementing corrective actions.
• Negotiation and settlement: Serve as a point of contact for escalated claim issues, working to resolve disputes and negotiate settlements effectively.
• Communication and coordination: Collaborate with external stakeholders including customers, distributors, repair workshops and motor surveyors to facilitate smooth and fair claim settlements. Collaborate with internal stakeholders including product, underwriting and distribution stakeholders to ensure alignment of coverage, policy intent and wordings.
• Continuous improvement: Enhance claim handling processes and contribute to the continuous improvement of claims management protocols by staying updated with industry trends, legal changes, and best practices.
• Customer experience: Maintain good turn-around-time and claims service level standards to ensure that customers' claims experience is duly met.

Qualifications and skills:

• Recognized degree or diploma
• Certification in Basic Insurance Concepts and Principles (BCP), Personal General Insurance (PGI) and Commercial General Insurance (ComGl) with Singapore College of Insurance
• Minimum 5 years of experience in Motor claims handling with a focus on own damage claims within the Malaysia or Singapore insurance market.
• Good knowledge of Microsoft Office software, Meirmen, GEARS,  and any other technology applications
• Strong knowledge of motor insurance policies, regulations, and industry practices in Malaysia and Singapore.
• Excellent analytical, negotiation, and communication skills.
• Meticulous, analytical, problem solving and organized;
• Open-minded, proactive, receptive to new ideas and cope well with changes and pressure
• Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage to all job roles

78226 | Customer Services & Claims | Professional | Non-Executive | Allianz Singapore | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.