Operations Executive

2 days ago


Remote, Singapore 99.co Full time

**About us**

We are looking for an experienced Customer Relations Executive to join our diverse team of people who are passionate about taking the real estate industry into the age of technology through innovation and a desire to solve its multitude of challenges.

**Responsibilities**:

- **Manage daily communication between leads and our partner agents, ensuring timely follow-up and resolution of queries and concerns
- Maintain and improve lead generation processes, including lead qualification and distribution, to maximize efficiency and effectiveness
- Collaborate with internal and external stakeholders to ensure seamless operations and customer service
- Develop and maintain a thorough understanding of the company’s services, processes, and procedures to provide accurate information to customers
- Respond to customer inquiries and complaints in a timely and professional manner, escalating issues as needed
- Provide feedback and insights to the team on customer needs, preferences, and pain points to improve our services and operations
- Maintain reporting sheets for lead generation performance in a robust and diligent manner

**Qualifications**:

- **2+ years of experience in operations, customer service, or a related field
- Strong communication and interpersonal skills, with the ability to manage multiple stakeholders
- Proven track record of providing exceptional customer service and building positive customer relationships
- Ability to work independently and proactively, with a results-driven mindset
- Attention to detail, with a strong focus on accuracy and quality
- Knowledge of the real estate industry and lead generation best practices is a plus
- Proficient in Google Suite (Gmail, Google Docs, Google Sheets, etc)

**Job Types**: Full-time, Permanent

**Salary**: $500.00 - $1,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Work from home

Schedule:

- Monday to Friday

Work Location: Remote
- Health insurance



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