Mailroom Associate

2 weeks ago

Singapore Williams Lea Full time

Roles & Responsibilities

**Primary Focus**

To be proactive, ensuring distribution and other ad hoc services provided is ‘right first time’. Providing an accurate, timely and responsive service equating to agreed service levels.

**Key Responsibilities**

**General**

■ Self-management

■ Sustain a working approach which is self-motivated, performing duties effectively and safely with a full understanding of the role

■ Be committed to working in order to support the best interests of Williams Lea and the client, contributing towards their goal

**Operations**

■ Sorting distributing and collecting mail, Internal and External

■ Delivering Internal and external tracked items

■ Delivery of stationery and paper throughout all client buildings

■ Processing of unknown mail

■ Helping when required with folding and inserting of contracts and fulfilment work

■ Provide cover for various floors as and when required

■ Update client locations on database system

■ Opening sorting and collating of all mail addressed to client

■ Keeping all floor plans and client desk location maps up to date

■ Counting of internal and external mail delivered for inclusion in monthly management report

■ All courier desk procedures and functions

■ Processing international couriers

■ Sort and distributing of statements

■ Ensure that staff understand and comply with Health & Safety regulations in line with company’s and client’s Health and Safety Policies

**Key personal attributes**

■ Provide a high level of customer service in all activities, demonstrating a pride and professionalism in all times

■ All telephone calls are answered within a specified timing, in a professional manner, and all client requests are followed through with professional approach

■ Understand the importance of the client’s request, discuss and agree requests once understood, give options and value for money

■ Provide other related value-add services - explore service improvements through innovations and use of technology

**Key Qualifications and Experience (Including Technical Skills)**

■ Educated to minimum college level

■ Computer literate and experienced in MS Office Suite

■ Ability to develop high quality professional documentation

**Job Types**: Full-time, Permanent

**Salary**: $2,000.00 - $2,300.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

Work Location: In person

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