Receptionist

JLL supports the Whole You, personally and professionally. Receptionist Work Dynamics - Integrated Facilities Management **Key Responsibilities**:Reception Management**: Greet and welcome all visitors professionally Manage visitor induction, including safety procedures and building information Issue and manage security passes and visitor belongings Coordinate with hosts for visitor arrivals Arrange transportation for visitors and staff Maintain a clean and tidy reception area Provide information on site facilities and local amenities **Switchboard Operations**: Answer and route calls promptly and professionally Handle press inquiries and difficult callers appropriately Ensure data protection and information security **Meeting Room Services**: Manage room bookings using Microsoft Room Finder Support meeting/event setup and maintenance Provide first-line technical support for AV equipment Monitor and report on room utilization **Helpdesk Services**: Manage all service-related inquiries and requests Operate helpdesk system for logging and processing work orders Route and track work orders to ensure timely completion Communicate clearly with end-users throughout the service process Monitor service level agreements (SLAs) and escalate as needed Participate in ongoing training to improve customer support skills **Mailroom and Document Management**: Supervise mailroom operations and document archiving systems Ensure efficient mail distribution and secure document storage **Security and Compliance**: Adhere to site security protocols and visitor policies Manage "Dawn Raid" procedures and unplanned regulatory visits Coordinate with security for additional or after-hours assistance **Administrative Support**: Manage office supplies for reception and meeting rooms Update information packs and notice boards Assist with basic office tasks as needed **Reporting and Continuous Improvement**: Record daily visitor numbers and provide utilization statistics Participate in ongoing training and quality improvement initiatives **Qualifications**: High school diploma or equivalent; associate's degree preferred 2-3 years of experience in a receptionist or similar customer service role Excellent verbal and written communication skills Proficiency in Microsoft Office Suite and facility management software Experience with multi-line phone systems and AV equipment Strong organizational skills and attention to detail Professional appearance and demeanor Ability to multitask and prioritize in a fast-paced environment Customer-oriented with a positive attitude Basic understanding of health and safety regulations Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.