Guest Service Officer

4 days ago

Singapore PARKROYAL Serviced Suites Full time

**Primary Responsibilities**:

- Ensure that all preferences of the incoming residents are taken, prepared and ready prior to arrival.
- Ensure our residents receive a fast and efficient check-in and check-out.
- Ensure all customer queries or requests are handled in a polite and efficient manner.
- Ensure a high level of product knowledge of the serviced suites and local area.
- Ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the Serviced Suites.
- Adhere to all company credit policies to ensure that all revenue expected will be received.
- Maintain and update guest history and marketing database as laid down in the front office procedures.
- To handle cashiering and night audit with efficiency and accuracy.
- Ensure a high level of liaison is maintained between front office and all other departments within the hotel.
- Ensure efficiency and the maintenance of operational readiness of equipment and supplies.
- Assist in orientation of new hires.
- Assist in planning & developing a monthly calendar of guest activities. Co-ordinate, organise and oversee the smooth running of the activity.
- To possess a thorough knowledge of Operations policies & procedures.
- Collate and report all guest activities information for the month, i.e. cost and revenue, headcount, activities for the following month.
- Assist to maintain the cleanliness of the 2nd Floor Living Room throughout the day, by constantly checking on the coffee/tea machine, pool table, bookshelf, television and Wii Station.

**Job Types**: Full-time, Permanent

**Salary**: $1,800.00 - $2,400.00 per month

**Benefits**:

- Food provided
- Health insurance
- Professional development

Schedule:

- Day shift
- Early shift
- Night shift

Supplemental Pay:

- 13th month salary
- Overtime pay
- Performance bonus

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