Officer, Guest Service

3 days ago

Singapore CapitaLand Full time

**Responsibilities**:
**Officer, Guest Service**

You will support the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will work together with Housekeeping, Engineering and Security Departments and report directly to the Manager or Assistant Manager, Guest Service.

**Responsibilities**

You will:

- Ensure all residents are attended to at the Front Desk
- Issue apartment access key cards
- Manage residents’ accounts, information and apartment availability in the system
- Attend to all residents' queries and needs
- Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
- Perform simple bookkeeping
- Make and confirm reservations
- Handle and record resident feedback or complaints, referring them to supervisors and managers when necessary
- Receive and convey messages to residents promptly
- Perform related tasks as assigned
**Job Requirements**

You have:

- At least 2 years of relevant experience preferably in the hospitality industry
- Attained at least a Diploma, Higher NITEC or NITEC in Hospitality, Hotel Management, or an equivalent qualification
- Service-oriented
- Passion in learning a variety of tasks
- Willingness to perform shifts

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