Key Account Manager, Home Affairs

6 days ago

Changi, Singapore Thales Full time

Location: Singapore, Singapore Thales people architect solutions at the heart of the defence-security continuum. Interoperable and secure information and telecommunications systems for defence, security, and civil operators, are based upon innovative use of radiocommunications, networks, and cybersecurity. We are ground breaking new digital technologies such as 4G mobile communications, cryptography, cloud computing and big data for use in physical protection systems, and critical information systems. Thales established its presence in Singapore in 1973 to support the expansion of aerospace-related activities in the Asia-Pacific region. Throughout the last four decades, the company grew from strength to strength and is today involved in the primary businesses of Aerospace (including Air Traffic Management), Defence & Security, Ground Transportation and Digital Identity & Security. Thales today employs over 2,100 people in Singapore across all its business areas. **Roles and Responsibilities**: **Build the Account Plan in order to define the account strategy and align the plan with the customer and the internal stakeholders by**: - Understanding the customer's stakes, expectations and - vision and how Thales offers can support the customer's business - Monitoring the performance of Thales' competitors with the customer - Identifying and Defining Strategic Initiatives, in collaboration with the customer, to generate growth beyond business as usual and contributing to build and strengthen a customer relationship based on partnership Develop Key Account Plans and drive implementation, working closely with Account Marketing for support on actions plans (growth opportunities, engagement plan, must-wins, market segment content) **Orchestrate and network with all internal and external stakeholders by**: - Sharing the Account Plan and facilitating the execution of the related action plan with countries and GBUs involved. The Account Manager takes part in the enhancement and update of Group CRM data Informing the account team and account steering - committee of customer satisfaction issues and supporting the development of customer satisfaction measuring in the account **Act as "One face to the customer" on behalf of Thales by**: - Maximizing customer satisfaction - Setting actions together with the customer to develop trust and loyalty between both organizations - Developing Group Order Intake (OI) in the short and medium term by managing Customer intimacy - Driving and securing strategic initiatives as defined in the Account Plan **Lead team to deliver team targets by**: - Lead team of account and business development managers, and drive teamwork among wider bids and projects teams for targeted accounts. **Skills & Experience Required** - Extensive exposure to the customer industry Capable of driving results across virtual teams and able to represent Thales Group as a whole Entrepreneur mindset with a true sense of initiative, curiosity and autonomy - Acts naturally as a team builder and is a good communicator - Ability to convince, persuade and negotiate, both internally & externally

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