Human Resources, Global Employee Support

**JOB DESCRIPTION**
The Human Resources Employee Digital and Service Experience (EDSE) team provides the full range of local HR operational services including, but not limited to payroll, employee benefits, health & safety, onboarding & off-boarding, immigration, data management & Information Systems linked with global HR systems.

**Job responsibilities**:

- Provide oversight for Hong Kong benefits related processes and operations, working closely with the cross regional EDSE team based in Singapore.
- Handle queries and escalation from employees in partnership with various stakeholders such as Benefits team in India Corporate Services Centre, Global Mobility team and vendors.
- Reviewing letters, documents and communications related to Hong Kong employment and benefits.
- Communicating with vendors and officers from government authorities where needed
- Manage SharePoint / intranet site to ensure that benefits information contained therein for employees is up-to-date and accurate.
- Review, validate and reconcile invoices for payment processing.
- Plan and coordinate activities, events or projects with stakeholders and vendors as needed.
- Lead process improvement reviews to ensure efficient and effective services are provided.
- Be a lead for Hong Kong EDSE team for the cross regional or global project in partnership with the regional management based in Singapore

**Required qualifications, capabilities, and skills**:

- Minimum Bachelor’s degree or equivalent
- Minimum 6 year of work experience in Human resources, with at least 2 years in a Banking related environment
- Excellent written and oral communication skills, in both English and Cantonese
- Ability to manage multiple and complicated client relationships at senior management level
- Strong project and process management skills with the ability to multi-task, quickly respond to changing priorities and successfully navigate across tactical and strategic initiatives
- Strong attention to details, follow-through and results orientation
- Strong consultative and influencing skills
- High degree of initiative and autonomy
- Creativity and ability to generate new ideas and drive process improvement
- Knowledge of Hong Kong benefits schemes and related regulations a must

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.