Zendesk Application Manager

5 days ago

Singapore Applied Value Technologies Full time

**The Role**

Applied Value Technologies is seeking an Application Manager to assist in the delivery of our mission

Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling business by putting people first, and the Enterprise Products team is uniquely positioned to propel this work to the next level as the customer’s needs act as the guiding compass, not the technology’s limitations

**Key Responsibilities**
- Collaborate with various squad team members, understand business requirements (BRD), business risks, deliver clear PRD documentation
- Drive business-user / customer-centric communications to effectively communicate with related teams and influence decisions with customers and senior leadership
- Work with vendor support for escalations
- Demonstrate leadership analyzing and reporting out root cause analysis, proactively escalate trending issues
- Prioritize independently using predefined criteria, deliver a set of tasks or a small / medium project
- Partner with data team to determine how topic trends can be used for wider organizational insights
- Effectively use internal project management tools such as Tasks, Asana
- Proactively reach out for help when blocked on assigned tasks
- Deeply understand functional area data models

**Minimum Qualifications**
- Bachelor’s degree or equivalent professional experience required
- 1-3 years (Junior), 3-5 years (Mid), 4-8 years (Senior) of relevant professional experience
- Working knowledge of customer service & Customer Support processes
- Hands-on experience integrating customer support platforms to other partner / vendor solutions using APIs.
- In-depth knowledge of Zendesk APIs.
- Experience in developing scalable Zendesk apps on the Zendesk platform leveraging REST APIs
- Web development experience using Java / PHP / C++ / C-Sharp / ASP, HTML, CSS, JavaScript etc.)
- Experience with full technical integration of the Zendesk platform into the customer's support environment to include changes, widget implementation, API integration, workflow configuration, and reporting configurations
- Professional fluency in English, both written and verbal required

**Preferred Qualifications**
- RDBMS & SQL knowledge is highly desirable
- Zendesk certification on admin and support modules is highly desirable
- Proven relationship skills that carry across the technical spectrum and multiple geographical locations

Schedule:

- Monday to Friday

Supplemental Pay:

- Yearly bonus

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