Zendesk Application Manager

1 week ago

Singapore Applied Value Technologies Full time

**Location**:Singapore - Remote to Hybrid
**About the Role**:
Applied Value Technologies is seeking an **Application Manager** to assist in the delivery of our mission
Our clients are **Fortune 100 technology companies**, providing platforms that help connect people around the world. They share a core value of scaling business by putting people first, and the **Enterprise Products team** is uniquely positioned to propel this work to the next level as the customer's needs act as the guiding compass, not the technology's limitations
**About you**:
We are looking for someone to:

- Collaborate with various squad team members, understand business requirements (BRD), business risks, deliver clear PRD documentation
- Drive business-user / customer-centric communications to effectively communicate with related teams and influence decisions with customers and senior leadership
- Work with vendor support for escalations
- Demonstrate leadership analyzing and reporting out root cause analysis, proactively escalate trending issues
- Prioritize independently using predefined criteria, deliver a set of tasks or a small / medium project
- Partner with data team to determine how topic trends can be used for wider organizational insights
- Effectively use internal project management tools such as Tasks, Asana
- Proactively reach out for help when blocked on assigned tasks
- Deeply understand functional area data models
**Some stuff you need**:

- Bachelor's degree or equivalent professional experience required
- 1-3 years (Junior), 3-5 years (Mid), 4-8 years (Senior) of relevant professional experience
- Working knowledge of customer service & Customer Support processes
- Hands-on experience integrating customer support platforms to other partner / vendor solutions using APIs.
- In-depth knowledge of Zendesk APIs.
- Experience in developing scalable Zendesk apps on the Zendesk platform leveraging REST APIs
- Web development experience using Java / PHP / C++ / C-Sharp / ASP, HTML, CSS, JavaScript etc.)
- Experience with full technical integration of the Zendesk platform into the customer's support environment to include changes, widget implementation, API integration, workflow configuration, and reporting configurations
- Professional fluency in English, both written and verbal required
**Other stuff you should have**:

- RDBMS & SQL knowledge is highly desirable
- Zendesk certification on admin and support modules is highly desirable
- Proven relationship skills that carry across the technical spectrum and multiple geographical locations
**A little bit about us**:
**We've got you covered**:

- Competitive salary + performance bonus
- 3 weeks paid vacation / time off
- 12 paid holidays annually
- 100% employer-paid parental leave up to 16 weeks
- Up to S$125 monthly learning & development allowance
- Up to S$100 monthly health & wellness stipend
- Employee referral bonus program
- Free meals and snacks onsite

  • Senior Software Engineer

    2 weeks ago

    Singapore Zendesk Full time

    Recruiter to provide. **About Zendesk - Champions of Customer Service** Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences — and we stick with it in our workplace. Over 6,000 employees...

  • Software Engineer

    2 weeks ago

    Singapore Zendesk Full time

    TBD **About Zendesk - Champions of Customer Service** Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences — and we stick with it in our workplace. Over 6,000 employees worldwide have the...

  • Sales Development Representative

    2 weeks ago

    Singapore Zendesk Full time $60,000 - $120,000 per year

    Job DescriptionAbout ZendeskZendesk is the world's leading Customer Experience and Support Platform and we are growing quickly with a suite of products our customers love Zendesk makes customer service better. We build software to meet customer needs, set teams up for success, and keep businesses in sync.We are looking for hardworking individuals who are...

  • Software Engineer

    2 weeks ago

    Singapore Zendesk Full time $90,000 - $120,000 per year

    Job DescriptionZendesk is looking for a Software Engineer to join the Agent Workspace Messaging Team in Singapore. You'll help build a next-generation messaging platform that empowers customers to deliver exceptional user experiences, working toward an omni-channel customer engagement product.You will work with a diverse team of skilled engineers developing...

  • Staff Software Engineer

    4 days ago

    Singapore Zendesk Full time

    TBD **About Zendesk - Champions of Customer Service** We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals...

  • Software Engineer- Chat Platform

    2 weeks ago

    Singapore Zendesk Full time

    **What you’ll be doing** - Actively participate in coding, reviewing pull requests, and testing. - Work on a large scale of projects and data stores. Share your knowledge and experience with Zendesk engineers across the organization in various tech events. - Ensure scalability, performance, maintainability, and security of the technical platform in...

  • Senior Director, APAC Sales Operations

    6 days ago

    Singapore Zendesk Full time

    Join to apply for the Senior Director, APAC Sales Operations role at Zendesk Zendesk’s mission is to power exceptional service for every person on the planet, and our Go‑To‑Market (GTM) Operations team sits at the heart of that promise. As Senior Director, APAC GTM Operations, you will turn data into decisions and processes into growth—helping our...

  • Senior Director, APAC Sales Operations

    6 days ago

    Singapore Zendesk Full time

    Join to apply for the Senior Director, APAC Sales Operations role at Zendesk Zendesk's mission is to power exceptional service for every person on the planet, and our Go‐To‐Market (GTM) Operations team sits at the heart of that promise. As Senior Director, APAC GTM Operations, you will turn data into decisions and processes into growth—helping our...

  • Sales Development Representative

    2 weeks ago

    Singapore Zendesk Full time

    Are you passionate about customer experience? Are you seeking a sales career that allows you to work with the world’s fastest-growing mid-market and Fortune 500 leaders? If so, we’d love to speak to you! Zendesk is the world’s leading Customer Support Platform, and we are growing quickly with a suite of products our customers love. We are currently...

  • Senior Software Engineer, Site Reliability

    5 days ago

    Singapore Zendesk Full time

    As a result of our growing operations in the APAC region, we're now seeking a Senior Software Engineer to join our Site Reliability Engineering team in Singapore. You'll be part of an impactful team responsible for building partnerships and ensuring availability of our highly sophisticated set of services that form a core part of our best-in-class SaaS...