Senior Customer Service Executive
3 days ago
Handles telephone calls and written or Electronics correspondence with assigned accounts
- Response to customers Inquiries
- Order Entry
- Expedites/Order modification - expedite and follow-up with buyers/suppliers for shipment schedules with prompt updates to customers.
- Review and manage open orders and ship per customer’s requirements.
- Advise customer forthcoming schedules / shipment and discrepancies
- Follow up on critical orders to ensure that orders ship per customer delivery requirement and shipping window
- Sample Requests
- Update Pricing/Schedules in ERP system
- General filing
- Fill-in for others Customer Service Rep. when absent from work Scorecard Management as required
**Requirement**:
- Preferably 4 - 5 years work experience in Customer Service (Handling of EMS & Passive customers)
- Preferably with customer service related experience in Electronics industry.
- Good communication and interpersonal skills
- Continuous feedback and guidance needed by supervisor
- Must be PC literate
- Substantial training and guidance will be given
- Salary will commensurate accordingly to experience & qualifications
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