Senior Executive/executive, Equipment Operations

2 days ago

Changi, Singapore SATS Full time

**About us**
SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.

**Key Responsibilities**
- Be on standby 24-hours for Equipment issues, and fully responsible for the daily smooth running of the Equipment Warewash department
- Liaise with stakeholders such as Technical, Building, Pestpro and Engie teams for overall maintenance and improvement plans involving Warewash/GBU
- Liaise with Airline representatives as well as SATS Airline Relationship Managers (ARMs) on equipment shortages, major changes in loading plans / flight schedule, as well as assist with adhoc tours, trials and assignments
- Participate in monthly Service Level Agreement (SLA) audits with SQ line ops team for outgoing flights
- To liaise with Sats Aero Laundry if there are ongoing/major discrepancies, or changes in requirement
- Ensure service crew in ware wash and GBU are fully deployed, and work together with service provider to maximize output in both areas.
- Review work method and introduce improvements to increase productivity and efficiency to reduce cost
- Ensure fair distribution of workload, and delegate tasks as appropriate
- Respond to QA queries, and prioritized responses to planned/surprise QA/safety audits
- Ensure Equipment area operations and required records (compactor haulage records, thermal test, first aid kit) are in place for/during audits
- Ensure that the cleaning of airline’s equipment meet the stipulated guidelines
- Ensure that Equipment-related CCVRs are investigated and rectified
- Oversee the ELP team and ensure that the ELPs are published in a timely manner.
- Issue instructions to all Equipment staff on matters pertaining to equipment changes
- Ensure the Supervisor submits safety reports, flight delay and accident reports to the Duty Manager and/or Safety Officer
- Supervise and control all staff and contractors in Equipment Section, including enforcing that Liquidated Damages (LD) are recorded and imposed
- Any other duties assigned by the management

Staffing Duties:

- Conduct staff counselling sessions for MC/lateness/disciplinary matters, and issue warning letters where necessary
- Conduct recruitment interviews for incoming staff
- Enforce staff to take their leave during their balloted periods
- Maintain discipline and cooperation among staff

Administrative Duties:

- Check and approve ongoing invoices for around seven contractors every month
- Reply Operational Discrepancy Reports (ODRs) sent by SQ line ops team promptly, with explanations and evidence of rectifications
- Organize and coordinate monthly operational meetings with SQ
- Coordinate with Technical/Building and raise CEAs where necessary
- Conduct and involve in annual budgeting for Equipment section

**Key Requirements**
- Bachelor Degree with at least 3 years of relevant work experiences
- Good management and leadership skills
- Strong analytical and technical skills
- Able to work in a fast pace environment and able to handle stress

LI-JC1

Job Reference: SATS01096

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