Operations Executive
2 weeks ago
Company description:
About Us
Headquartered in Singapore, SATS Ltd. (SGX stock code: S58) is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.
SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit
Why Join Us
At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.
Job description:
Key Responsibilities As an Operations Executive, you will lead an operations team within our Cargo Terminal Operations to achieve operational excellence in our import or export cargo operations. You will also plan and introduce work improvement methods by conducting work-studies on processes with emphasis on staff deployment & development, technology-adoption, safety and compliance to regulatory requirements.
Your responsibilities will include:
- Ensure that staff, equipment and other resources are planned for and deployed efficiently to meet operational requirements;
- Prepare and monitor capital, operating, manpower and IT budgets with constant review of operating expenses and manpower issues;
- Initiate recommendations to improve key performance indicators
- Plan and execute work improvement processes and staff and equipment deployment;
- Review, plan and monitor training needs of your staff and ensure staff competencies meet current requirements for cargo handling;
- Regular engagement with airline customers to obtain feedback and updates. Develop and execute follow-up plans to meet their operational requirements;
- Monitor all Service Level Agreement (SLAs) with airline customers;
- Ensure compliance with all audits, regulatory and quality frameworks (Eg. ISO9001, ISO14001 and ISAGO); and
- Keep abreast on new technology and automation that can improve productivity as well as enhance operational reliability and quality.
Key Requirements
- Degree with at least 2 years relevant experience preferably in a logistics and/or operations environment
- Strong interest in operational work
- An independent self-starter willing to accept accountability and with a sense of urgency
- Results-oriented, confident and resourceful
- Strong communication and interpersonal skills
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