Presales Consultant

Position Summary:
In anticipation of future bids and projects in Defence and Public Security sectors, Engineering Department requires system engineers who has a track record of building, deploying and maintaining the IT infrastructure in an enterprise environment. Domain knowledge in enterprise data networks and/or cybersecurity is desirable.

The Presales Consultant is to assist with IT infrastructure solutions according to project requirements and drive transformation for internal/external customers by adopting established platforms. He/She will be involved with the requirements gathering, preparation of proposals, and conduct of presentations to customers or system owners. Upon confirmation of projects, he/she is expected to take on an active role in the definition, procurement, deployment and operations of the necessary IT infrastructure covering but not limited to server hardware, virtualisation middleware, operating system and backup solution etc. Where necessary, he/she may be tasked to support data networking initiatives, cybersecurity implementations and other COTS deployment depending on his/her technical background and interests.

Main Tasks & Responsibilities:

- Involved with the requirements gathering, preparation of proposal and conduct of presentation to customers or system owners
- Take on an active role in defining, procuring, deploying and managing operations of the necessary IT infrastructure cover and but not limited to server hardware, virtualisation middleware, operationing system and backup solution
- If necessary, the consultant may be tasked to support data networking initiatives, cybersecurity implementations and other COTS deployment depending on the technical background and interests
- Assist project or team leads in evaluating and recommending the appropriate IT infrastructure products (commercial or open source) that will meet project or customer requirements
- Take charge or support the deployment of said products, including integration and testing activities at the System-as-a-whole level
- Work with engineers from other disciplines (e.g. software, cybersecurity, integration) in the delivery of turn-key systems or proof-of-concept (POC) initiatives
- Monitor the health of infrastructure services and perform availability management for servers and its services, and assist in the resolution of operational issues
- Create & maintain technical documentation on Operations / Audit Best Practices, troubleshooting & related solutions knowledge base
- Manage the system recovery process (backup/restore of Infrastructure services and critical production server data and image) and assist in preparing incident reports in the event of outages
- Participate in failover or disaster recovery exercises of the IT infrastructure when required
- Deploy security fixes on Infrastructure services in accordance to enterprise vulnerability and patching strategy
- Support the administration of servers, VMware/Hyper-V platforms and domain controllers/LDAP servers
- Participate in the optimization of system performance and system capacity planning

Requirements:

- Degree in Computer Science, Information Technology or related disciplines
- At least three years of relevant IT experience in designing (not mandatory), deploying and managing IT infrastructure systems.
- Required knowledge and experience with Windows Server 2k16/2k19, Linux, VMware/Hyper-V virtualization, and Azure Cloud
- Knowledge of infrastructure best practices, system technologies, operation processes and system engineering methodologies
- Working knowledge of cybersecurity technologies will be desirable
- Technical certification in cloud and system technologies, such as CCNA, Microsoft Certified: Azure Administrator Associate, VCP (VMware), VMCE (Veeam), CEH etc. will be advantageous
- Good written and oral communication skills
- Motivated team player with a keen eye for details, but able to work independently as well when required