
Senior / Service Team Leader, Group Contact Centre
10 hours ago
Location: West
**Responsibilities**:
- Monitor performance real-time and manage resources / deploy manpower
- Prepare statistics and reports
- Share and broadcast updates to the team
- Execute new workflows, improvement initiatives and changes
- Conduct periodical training for CSAs if required
- Handle feedbacks from internal and external parties by conducting investigation and service recovery
**Job Requirements**:
- Diploma in any discipline
- At least 2 - 3 years of experience in the healthcare industry, contact centre environment and/or service related industry
- 2 years of experience in leading a team of staff
- Exhibit Good interpersonal and communication skills
- Customer centric and service oriented
- Able to multi-task and work under a stressful environment
- Strong communication skills in English and Mother Tongue
- Able to read and write fluently in English
EnviroDynamics Solutions Pte Ltd
Lim Pei Ying, April
Reg. No: R22110702
EA License No.: 12C6285
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