Partner Program Operations Specialist

**Job Category**:Alliances & Channels **Job Details**:Salesforce, the Customer Success Platform and the world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners, and communities, we are working to improve the state of the world. **Role Description**:We are looking for a highly motivated individual and team player to join the Alliances & Channels Operations team focused on supporting our Resellers and Consulting Partners. We work in an environment with complex business issues that are not always clearly defined. **Responsibilities**: - Respond to process & policy questions and effectively communicate requirements to all stakeholders - Respond to internal operational issues (resolve, re-direct, escalate) - Provide triage for reseller partner business issues and inquiries - Foster Best Practices with globally consistent and scalable knowledge sharing programs - Develop, publish and maintain sales-facing enablement assets involving the channel - Review Quotes and Order Forms for accuracy and completeness. - Interface to Deals Desk, Finance, and Legal as needed - Coordinate the setup and training on the channel tools - Can develop process maps and identify process improvement recommendations - Proactively drive process and policy improvement to support a fast-growing channel - Provide monthly, quarterly, and ad-hoc reporting and metrics for partner and reseller ops - Problem Solver, share new ideas and approaches, hypothesis-driven and end-product focused **Experience/Skills Required**: - Experience in sales, sales support, i.e. deal desk, operations support experience (Alliances, Partner Program experience a plus) - Experience in a fast-paced, customer-facing team - Excellent interpersonal, problem solving, and time management skills and the ability to maintain a professional attitude even under stressful situations - Extreme attention to detail with a strategic eye - Analytical thinking and driving operational excellence and improvement - Demonstrated participation in process improvement initiatives and/or project management experience - Able to multitask in a fast-paced environment and exercise a high degree of initiative in resolving issues and developing system/process enhancement recommendations - Ability to understand broader business and financial issues and juggle multiple projects and/or tasks **Other Requirements/Nice to have**: - Experience with Partner Program Operations and Support - Fluency in English and Mandarin - Flexibility with work shifts **Accommodations **Posting Statement**:At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. Salesforce welcomes all.