Program Manager, Partner Learning Operations

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

**Minimum qualifications**:

- Bachelor’s degree in a technical field or equivalent practical experience.
- 10 years of experience developing and or driving training and certification programs and in learning program management.
- Experience working in Global System Integrators performing learning roles for technical audiences.
- Experience with Google Cloud learning tools and platforms including Qwiklabs, Intellum and Qualtrics.

**Preferred qualifications**:

- Experience and proven results building and running training and certification programs based on an understanding of the partner capability and capacity needs that map to Google Cloud business objectives.
- Proven track record of improving customer experience through analytics and data-driven insights.
- Understanding the Partner ecosystem of Cloud providers and proven level of understanding of Google Cloud products and solutions.
- Ability to have high tolerance for ambiguity and a rapidly changing environment.
- Ability to build strong relationships with internal stakeholders and external partners.

**About the job**:
As Partner Learning Engagement Program Manager you will be dedicated and focused on providing top-quality support for partner learning programs and will manage various training programs and workflow to support the partners ecosystem. Develop detailed tracking of programs including scope, resourcing, task management, timelines, ROI and overall results. Experience working with multiple third-party vendors and internal business stakeholders. Work with cross-functional teams on multiple projects including in-person training, e-learning, learning paths and training campaigns. Report figures internally, analyzing data and translating this into creative and effective presentations. This role will require you working collaboratively with teams and stakeholders across the globe.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

**Responsibilities**:

- Manage the partner learning services operations, engagements and support globally responsible for driving training execution, planning and delivery.
- Work with cross-functional teams to design, implement and support training and certification programs to provide training at scale to Google partners and to increase learner pipeline.
- Own the certification management process and collaborate with cross-functional teams to build and manage consumption aligned to training and certification metrics.
- Design and implement metrics to measure training programs and impact, effectiveness, appropriateness, and utility and build and manage training dashboards, track and report the progress and performance of the partner training programs.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.