Business Development Manager

14 hours ago

Geylang, Singapore Agape Connecting People Pte Ltd Full time

Manage multiple accounts; develop and create positive customer service with all touch points in the scopes of the Accredited Training Operations (ATO) and Employment Agency (EA).
- Play an integral part in generating new sales that will turn into long lasting relationship;
- Drive client retention, renewals, upsells and client satisfaction by handling clients’ concerns in a timely fashion and thus building their trust;
- Acquire a thorough understanding of key customer needs and requirements for seamless on-boarding process;
- Work closely with operations manager on day-to-day operational processes including campaign setup, troubleshooting and QA;
- Work with internal cross-functional teams (HR, Ops and IT) to understand goals and key performance metrics and exceed those goals throughout the campaign;
- Provide input on mew processes and workflow as needed;
- Work closely with Finance on billing set up and invoicing;
- Ensure superior customer service levels and operational excellence are delivered
- To coordinate & manage a team of telemarketers that supports the ATO & EA
- To grow the channel partner list with different ATO for the purpose of Employment opportunities with a commission to the participating CPartner
- To form a team of Social Media for the purpose of creating new clients & engaging various platforms

**Requirements**:

- Tertiary Education, preferably in Marketing / Business / Commerce
- Min 3 years of experience in client management in the relevant or any industry;
- Has a strong drive and passion for sales, always thinking of ways to improve/grow assigned clients;
- Possess confident communication skill to liaise with internal stakeholders and clients;
- Possess good negotiation skill and preferably relevant experience with contracts and tender;
- Demonstrate ability to work collaboratively with all levels of internal and external parties;
- Has the ability to work independently and at the same time being a good team player;
- Possess acute business acumen and sound decision-making skill; always adopting a consultative approach to managing complex clients;
- Has the ability to multi-task, balancing client deliverables on multiple projects as well as internal obligations
- Pack leadership qualities with a strong desire and steadfast drive to go for the kill

**Salary**: $3,500.00 - $4,500.00 per month

Schedule:

- Monday to Friday

**Education**:

- Local Polytechnic Diploma (preferred)

**Experience**:

- Business Development: 3 years (preferred)

Work Location: One location

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