Operations Manager

4 days ago

Outram, Singapore Habyt Full time

**About the job**

Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place

As the Operations Manager of Habyt, you will oversee end-to-end operations across our co-living and homes portfolio in Singapore. Your responsibilities encompass managing facilities, housekeeping, and IT assets to ensure smooth day-to-day operations. Leading the Operations team, you will drive process optimisation and deliver exceptional Member experiences through effective property management and cross-functional collaboration.

**You will be responsible for**:

- Lead end-to-end operations, ensuring seamless management of facilities, housekeeping, and IT assets.
- Act as the first point of escalation for operational emergencies, ensuring timely incident reporting and resolution.
- Identify and address maintenance issues proactively through regular property inspections and implementation of comprehensive maintenance programs.
- Manage vendor relationships, oversee contract negotiations, and ensure accurate processing of payments for services such as maintenance, MEP, pest control, and landscaping.
- Collaborate with contractors and vendors to address repairs, upgrades, and improvements while conducting building health reviews and periodic reporting.
- Monitor ticketing system data, drive SLA compliance, maximise Member satisfaction (CSAT), and resolve maintenance requests promptly to achieve KPI targets.
- Recruit, train, and motivate team members across facilities, housekeeping, and operations functions, ensuring clear communication and alignment.
- Project-manage large-scale en-bloc properties and strata units, ensuring high standards of maintenance and operational excellence.
- Continuously review and improve operational processes to optimise labour and costs while enhancing Member experiences.
- Align operations with budgets, approve procurement requests, and support forecasting based on portfolio growth.
- Ensure compliance with health and safety regulations by implementing necessary protocols, securing permits, and conducting regular quality control checks.
- Communicate effectively with internal stakeholders, Members, vendors, landlords, and building management to resolve escalated issues and maintain smooth operations.

**The skills, attitude and experience we require are**:

- Bachelor’s degree, diploma, or equivalent with 5+ years of experience in operations, property management, facilities, or hospitality.
- Proven ability to manage teams, budgets, P&L statements, and performance goals.
- Skilled in MEP systems, HVAC, safety protocols, cleaning processes, and vendor management.
- Strong leadership, organisational, and problem-solving skills with a hands-on, detail-oriented approach.
- Effective in adapting to dynamic, multi-cultural environments and driving change.
- Excellent interpersonal, verbal, and written communication skills.
- Experienced in overseeing housekeeping operations, scheduling, and supervision.
- Proficient in Microsoft Office, Google Drive, Freshdesk, PMS, and helpdesk systems.

LI-YL1

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