Senior Manager, Service Operations

11 hours ago

Outram, Singapore Singapore National Eye Centre Full time $120,000 - $180,000 per year

Job Description:

Planning/Operationalizing

  • Develop, communicate and implement plans so as to achieve a high level of service operational efficiency and effectiveness.
  • Identify, set goals, evaluate & manage the service operations projects that will contribute to the Centre's near to mid-term service excellence goals

Monitoring service Operation indices

  • Responsible for establishing and monitoring key service quality measures, and leading the teams to follow up on action plans to pursue most optimal patient experience.

Budgeting

  • Plan and support annual budget cycle. Ensure budget plans are effectively implemented and objectives met.

Leading Services Delivery

  • Lead the teams in continuous improvement of service policies, systems, processes and capabilities for the department.

People Development

  • Establish constructive work cultures contributing to a productive and motivated team.
  • Conduct adequate communications to keep staff updated on organizational changes and work requirements.
  • Focus on development of executives and team leaders.

Advisory Roles

  • Serve in Committees to proactively provide administrative expertise in for directing the committee's activities and decision-making.

Requirements:

  • Degree, preferably in business/ healthcare management.
  • 8 years of relevant experience, preferably in clinic operations in healthcare industry, with at least 2 years of managerial experience.
  • Exceptional leadership/ organisation management skills and People Development skills.
  • Demonstrated competencies in problem solving/ negotiation / influencing skills.
  • Proven ability to drive and achieve results in a dynamic fast-paced working environment.
  • Experience working in the healthcare environment, especially the ability to work with clinicians and other professionals in multiple settings and locations.
  • Possess an eye for detail and experienced in planning/ leading teams in multiple innovative projects to enhance patient experience and operational effectiveness/ efficiency

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