Manager, Professional Services

OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
YOUR IMPACT
OpenText Professional Services provides advice and guidance to our clients and partners on how to best adopt OpenText best practice. Managers lead our efforts with clients, partners, and our staff to ensure Customer Success and oversee successful delivery of programs, ensuring it is delivered to meet the clients expectations and is delivered within budget.
The Manager role is responsible for working with the Delivery team and leading consulting teams in delivering quality implementations to OpenText clients. They provide oversight and management to implementations. This includes project scope, sizing, efforts and cost. A high focus is on client success and financial management of project estimates and margins.
WHAT THE ROLE OFFERS
- Planning: Ensure the Professional Services plan achieves company goals with continued achievement of the margin targets of the business.
- Alignment: See that the Professional Services offerings are in alignment with customer and company needs.
- Management: Hire, ramp, and manage performance to drive employee development and maximize retention.
- Engagement: Assure that the teams are achieving the revenue plan and align internal and partner resources to drive customer success and margins of the business; guaranteeing exceptional quarterly and annual sales achievement.
- Revenue: Close recurring business with accounts of all sizes. Develop relationships with key customers. Provide offerings that support all types of customers in all stages of their lifecycle.
- Leadership: Build, develop and retain a high performing team that lead positive contributions throughout the company.
- Other related duties as assigned

WHAT YOU NEED TO SUCCEED
- Accountable for overseeing delivery and operational results of specialized programs, while planning, hiring, performance, engagement, and development of the team(s)
- Manages end to end delivery of results - typically through a team of professional/technical individual contributors
- Translates cascaded plans into ongoing deliverables, business targets or project steps and guides execution
- Ensures annual plans and deliverables are met
- Recommends changes to policies, influences methods and techniques within own discipline and establishes standards for own and related teams
- Exercises judgment in selecting methods, adapting techniques and evaluating criteria for obtaining results
- Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors
- Develops detailed action plans to deliver results
- Networks with key contacts outside own area of expertise
- Adapts style in delivering messages that relate to the wider business
- Effectively communicates and presents results and recommendations across disciplines, helping to manage change
- Provides regular and effective performance feedback and coaching, advocates for the development of team members and develops effective interviewing and selection skills
- Ideally possesses a minimum of 5 years of related professional experience

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.