Manager Service Segment Management

This role is responsible for managing a team focused on well-defined, limited-scope activities and ensuring adherence to organizational policies and procedures. The role oversees the execution of services segment management programs, setting performance objectives and driving resource allocation, to ensure the overall success of specific services and solutions within the portfolio. The role is focused on enhancing total customer experience by aligning strategies with organizational objectives and improving business metrics. The role also fosters collaboration for process enhancements and manages talent development, including recruitment and performance management.

**What a Manager Service Segment Management - Transition and Transformation does at HP**:

- Develop and manage a team of high-performing PS Transition managers.
- Engage with business stakeholders and partake in enabling services growth for supported markets.
- Analyse opportunities and provide constructive feedback to Business & Pursuit teams on matters related to delivery and operations.
- Continuously develop “Transition & Transformation” methodologies to meet or exceed business/customer expectations.
- Establish governance to drive and report identified KPIs and metrics to business and other stakeholders/ customers.
- Work with individual team members to align their professional goals with HP business priorities.
- Manages a team of individual contributors and/or supervisors with well-defined, limited scope, overseeing day-to-day activities, with fairness and consistency in a timely manner, ensuring compliance with the organization’s policies and procedures.
- Engages in setting up performance objectives, assembling project teams, resource allocation and ensuring the successful execution of diverse services segment management programs and processes.
- Assumes responsibility for ensuring the overall business success of a set of services, solutions, or a specific portion of the portfolio, product family, or functional segment.
- Collaborates with cross-functional teams to identify and implement process improvements within the services route to market, delivery, business operations, and individual and team productivity to enhance overall efficiency.
- Develops budgets with significant input from higher-level managers and ensures project adherence to budgetary constraints.
- Performs talent management responsibilities including recruitment, performance management, coaching and career development.

**Individuals who do well in this role at HP, usually possess**:

- ** Education & Experience** Recommended**
- Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 7-10 years of job-related experience or 5-7 years of management experience, preferably in service business management, delivery, solution architecting, business planning, or a related field.

**Preferred Certifications**
- Project Management Professional (PMP)

**Knowledge & Skills**
- Agile Methodology
- Analytics
- Business Development
- Business Strategies
- Business To Business
- Customer Relationship Management
- Data Analysis
- Digital Marketing
- Go-to-Market Strategy
- Key Performance Indicators (KPIs)
- Market Research
- Marketing
- Marketing Strategies
- New Product Development
- Product Management
- Product Marketing
- Product Strategy
- Project Management
- Thought Leadership
- Value Propositions

**Cross-Org Skills**
- Customer Centricity
- Prioritization
- Resilience
- Team Management
- Strategic Thinking

**Impact & Scope**
- Impacts function and leads projects requiring understanding of multiple disciplines or areas of HP.

**Complexity**
- Uses managerial concepts and company objectives to resolve issues in creative and effective ways.

**Disclaimer**
- Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision - to create technology that makes life better for everyone, everywhere._
- HP is a Human Capital Partner - we commit to human capital development and adopting progressive workplace practices in Singapore._
- #Li-Post_