Senior Executive

1 week ago

Singapore MUI Majlis Ugama Islam Singapura Full time

[What the role is]

We seek an innovative professional to be part of our Organisation & Service Excellence team to lead transformation plans and change management, as we strive to achieve our vision, “A Gracious Muslim Community of Excellence that Inspires and Radiates Blessings to All”.

[What you will be working on]

a) Drive the planning, implementation and review of Muis Transformation Plan
- Drive the development and delivery of Muis Transformation Plan to achieve strategic outcomes.
- Work with line departments to identify potential transformation opportunities and partner their transformation efforts. These may include service innovation projects (i.e. through service journeys), digitalisation and citizen engagement programmes.
- Responsible for the transformation project management framework/methodology to ensure Public Sector Transformation (PST) is applied consistently across the organisation and provide training where required.
- Work closely to review and implement various action plans to improve Muis’ operational and core work processes and driving innovation.
- Monitor transformation efforts across Muis and keep projects on track to deliver concrete outcomes. This includes measuring progress and tracking key milestones.
- Coordinate inter-agency efforts to advance Muis’ PST efforts.
- Perform relevant Secretariat duties to support senior management in PST to achieve a lean and agile organisation with an empowered ecosystem.

b) Service Design
- Lead service journey/design thinking projects to improve service delivery that is anticipatory and citizen-centric.
- Encourage new thinking, creative solutions and ways of working to address issues and mitigate risks.
- Experiment and develop new organisation development tools and resources to promote transformation in Muis.

c) Drive Change Management
- Responsible for establishing desired change outcomes, designing organisation-wide change management programmes, and engaging Muisians to help them overcome barriers to change.
- Design and implement broad-based interventions related to engagement and change management.

[What we are looking for]
- Experience in project management, process improvement and design thinking/service journeys
- Excellent interpersonal and communication skills with track record in engaging stakeholders, both within and outside the organisation.
- Good strategic and critical thinking skills.
- Resourceful and able to work independently, and as a team.

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