Executive, Order Management

2 days ago

Queenstown, Singapore MINDSG LTD Full time

COMPANY DESCRIPTION
MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs' lifespan.

DESIGNATION : Executive, Order Management & Process Improvement

RESPONSIBILITIES
- Lead and support the Shared Service Team to generate invoices and ensuring its accuracy, completeness, and issuance on a timely basis.
- Assist Finance with customer account reconciliations for discrepancies.
- Collaborate with internal stakeholders on reports requirement and other related and relevant information in carrying out the job.
- Support departments and external partners by preparing various and ad hoc accounts and reports, muster reports to funding bodies and for audit purposes.
- Serve as primary point of contact for customer inquiries.
- Investigate and resolve questions related to Order to Cash function.
- Keep track of clients who are due for renewal of subsidies, complete required renewal forms for review with Social Workers.
- Manage and update new admission and discharge of clients from Minds punctually to ensure accurate invoicing.
- Prepare reports to internal stakeholders to ensure accuracy and completeness of clients list, funding bodies on a regular basis as required in the funding agreement and external audit purposes.
- Work closely with internal stakeholders on clients' information and ensuring in compliance to regulatory compliance including PDPA.
- Gather data and analyse the effectiveness of current operations, identifying issues and determining financial impact to develop actionable opportunities.
- Lead and assist with centralizing and standardizing workflow processes for good practices with stakeholders suitable in a digital environment.
- Continually review the processes and workflow of all Order to Cash services, management of clients' data and providing recommendations to build internal efficiencies and reduce risk.

QUALIFICATIONS
- Diploma in Accounting/Finance or Certificate in Accounting or other relevant discipline.

OTHER INFORMATION
- More than 5 years' experience in invoicing with good understanding of an ERP system, strong Microsoft Excel skills and basic accounting knowledge.

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