Student Services Executive

3 days ago

Queenstown, Singapore Management Development Institute of Singapore Full time $30,000 - $60,000 per year
Job Summary:

The Student Services Executive serves as a key liaison between students, faculty, and administrative staff, ensuring smooth communication and efficient coordination of student-related activities. This role involves supporting the lecturers, assisting in events, managing student records, supporting academic and extracurricular programs, and addressing student concerns. He/she fosters a positive and inclusive environment, promotes student engagement, and contributes to the overall success of student services.

Duties/Responsibilities:

· Maintain and update student records, academic status, and attendance data in the system.

· Support matriculation, enrolment, change-of-status processes, and generation of academic letters and certifications.

· Track student progression and provide general academic guidance in line with institutional policy.

· Liaise with lecturers and partners on marking of scripts and coursework.

· Compile, verify, and tabulate marks for internal and external approval.

· Assist in organizing academic boards, plagiarism panels, and grade processing activities.

· Prepare approved result slips and ensure timely communication to students.

· Support scheduling of classes, exams, and workshops.

· Prepare and manage teaching contracts and coordinate with academic staff for timely execution.

· Ensure accurate and timely updates to academic timetables and exam schedules.

· Act as a point of contact for academic staff, students, and partner institutions regarding course-related matters.

· Assist in planning and coordinating school-related events, including graduation ceremonies.

· Maintain accurate data in institutional databases.

· Prepare reports and updates as required by the department.

· Provide student support services to students via emails, phone calls and face-to-face consultations.

· Monitor various students' records, processing students' requests, providing consultation and ensuring compliance of procedures and documentation.

· Conduct regular class visits and events to build rapport with students and to brief students on necessary academic regulations and to conduct in-class evaluations.

· Organize freshmen orientation for new students.

· Assist to prepare course materials and lesson plans for students.

· Coordinate graduation ceremonies and school events across various MDIS Schools/ Universities.

· Perform any other related administrative duties assigned in alignment with institutional policies.

· Take on additional assignments or projects as directed by the Management.

Required Skills/Abilities:

· Dynamic individual with service aptitude, passion for service delivery and a proactive approach.

  • Prior experience working as a student coordinator is an advantage.
  • Able to manage multiple priorities and meet tight deadlines in a dynamic environment.
  • Able to work independently and collaboratively in a team setting.
  • Strong command of spoken and written English.
  • Willingness to maintain a strong presence at MDIS events and member functions.
  • Ability to respond to problems and to assist students with a calm, courteous, and helpful attitude.
  • Excellent verbal and written communication skills, interpersonal and customer service skills.
  • Excellent organizational skills and meticulous attention to detail.
  • Creative and effective problem-solving skills.

· Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).

Education / Certification and Experience:

· Minimum A level / ITE / Diploma in any discipline.

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