Passenger Relations Officer

**Company Description** Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,500 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle...

**Key Responsibilities** - Ensuring smooth operations of SilverKris Lounge (SKL) and Krisflyer Gold Lounge (KFGL) - Providing personalized services and assistance to our premium passengers at SKL, KFGL and various areas of the airport - Handle and resolve escalated passenger complaints - Perform backroom duties such as monitoring flights and liaising with...

Company DescriptionAccor is a world leader in the hotel industry, present in 110 countries, with more than 5,500 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts,...

Key Responsibilities: - Ensure smooth operations of the SilverKris Lounge (SKL) and Krisflyer Gold Lounge (KFGL). - Provide personalised service and assistance to our premium passengers at the SKLs, KFGLs and various areas of the airport. - Handle and resolve escalated passenger complaints. - Perform backroom duties such as monitoring flights and liaising...

Company Description Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,500 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high‐end brands, mid‐range and economic offers, exclusive lifestyle...

**JOB DESCRIPTIONJob title**: Passenger Service AssociateReporting to: Duty Manager (PAX) and Passenger Service Specialist (PSS)Grade: GE 3Overall Responsibilities: Reporting to the Duty Manager (PAX) and Passenger Service Specialist (PSS), you are responsible for creating a pleasant experience for passengers’ departure.Duties & Responsibilities: - Take...

Passionate and customer-focused individuals are welcome to join our team as Passenger Service Officers at Changi Airport In this role, you will be responsible for delivering exceptional service to passengers from check-in through departure. Airport Customer Service | Up to $3,300 + Bonuses | $5,000 Joining Bonus | Changi Be the face of world-class...

Are you ready to charter your own career? The runway to success in global aviation begins here Are you looking for an opportunity to work for a global brand where you can use your skills, be part of a diverse team and grow with a dynamic company? We are looking for an experienced VIP Passenger Charter Broker to join our team based in Singapore. Purpose of...

Duties and responsibilities - Supervise on-site situation and perform first class front-line customer service role. - Able to tackle complaints occurring from handling process. - Assist with general affairs and administration duties. - Achieve Company goals, report on-site situations and collaborate seamlessly with the Company's airport team. - Multitasking...

**Knowledge and experience** - Supervisory or management experience within an Airline Lounge, Hotel Concierge or Hotel Front Office role - Demonstrated experience in providing superior service standards and requirements - Experience using Aviation IT Systems and/or Hotel Property Management Systems - Strong computer skills - particularly Microsoft Office...