Passenger Services Associate

2 days ago

Singapore GTRSG PTE. LTD. Full time

**JOB DESCRIPTIONJob title**: Passenger Service AssociateReporting to: Duty Manager (PAX) and Passenger Service Specialist (PSS)Grade: GE 3Overall Responsibilities: Reporting to the Duty Manager (PAX) and Passenger Service Specialist (PSS), you are responsible for creating a pleasant experience for passengers’ departure.Duties & Responsibilities:

- Take charge of flight assigned
- Report to the PSS for pre-flight briefing on any special instructions issued for the flight and specific duties assigned to him/her
- Ensure the flight number, destination and departure time are displayed correctly
- Process documentation for departing passengers according to set procedures and handle the passengers in a polite and friendly manner
- Ensure that passengers have the necessary travel documents, passports and ticket validity checks carried out before passenger acceptance
- Account for the passengers as they proceed into the gate hold-room, verify their boarding pass against passport and ensure they are at the correct flight gate
- Liaise with the cabin crew for boarding, and ensure passenger flow is regulated
- Handle difficult passengers tactfully, including those on standby and refer them to the PSS or DM if they are beyond his/her ability to handle effectively.
- Provide aid as and when required to e.g. WCHR, invalids, MEDA, UM, YPs, and other passengers who requiring special attention.
- Guide delayed passengers for meals at transit restaurants or clear CIQ to coaches bound for hotel.
- Process standby passengers, interline passengers, upgrading and other passenger that required special handling
- Assist and guide passengers on the use of Self-Service Kiosk and Auto Bag Drops
- Perform administrative duties e.g. sort out / action telexes, send delay messages for misconnected passengers, prepare and distribute General Declaration and Passenger Manifests; etc.
- Responsible for housekeeping and cleanliness of the work area
- Do full counter sweep of boarding passes and baggage tags at the end of flight/ day
- Ensure all balance boarding passes and baggage tags are to be retrieved from all check in counters at the end of the flight / day
- To perform service desk duties when assigned (e.g. Ticket sales, excess baggage payment collection, collection of rebooking fees)
- Ensure the Sales tally against the transactions by the end of the shift
- Ensure all records and documentation at Sales Desk are kept in good order
- Adhere strictly to the grooming guidelines and be customer-centric
- In compliance with Personal Data Protection Commission’s regulations, PSA are to ensure that all flight related printout, documents or forms containing passenger(s)’ names and other information is not made accessible to public which may result to leakage of passenger’s personal data. These forms should be disposed into the document disposal waste bins (800 Super Waste) at designated operations offices
- Perform any other duties as assigned by his/her superiors.Key Attributes:

- Minimum GCE ‘O’ Level or equivalent
- Able to perform rotating shift work including weekends and public holidays
- Customer Oriented and a good team player
- Comfortable with using computer
- Able to converse and write in English confidently
- Good people management skills

Not Specified

  • PASSENGER SERVICE ASSOCIATE

    6 days ago

    Singapore GTRSG PTE. LTD. Full time

    As a Passenger Service Associate, you play a vital role in creating a pleasant experience for passengers’ departure. You will be a part of a dynamic team, working in an exciting environment where you can gain insight to ground handling operations in Changi Airport. You can look forward to career opportunities, attractive incentives and recognition. Apply...

  • Passenger Services Associate

    4 days ago

    Singapore SATS Full time

    Job Title: Passenger Services Associate - Job Location: Singapore **About Us**: SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and...

  • Passenger Services Associate

    2 weeks ago

    Singapore SATS Full time

    SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through...

  • Passenger Services Associate

    3 days ago

    Singapore GTRSG PTE. LTD. Full time

    **Passenger Service Associate** **BENEFITS**: - **Monthly Allowances up to $500** - **Joining bonus up to $5,000** - **Comprehensive Dental and Medical Benefits** - **Eligible for Performance Bonus** - **Discounted Flight Tickets** **Salary range: $2,200-$2,600 **Duties & Responsibilities**: - Report to the Duty Manager (PAX) and Passenger Service...

  • passenger service associate

    3 days ago

    Singapore GTRSG PTE. LTD. Full time

    As a Passenger Service Associate, you play a vital role in creating a pleasant experience for passengers' departure. You will be a part of a dynamic team, working in an exciting environment where you can gain insight to ground handling operations in Changi Airport. You can look forward to career opportunities, attractive incentives and recognition.Please use...

  • Passenger Service Associate

    3 days ago

    Singapore HEY ROCKET PTE. LTD. Full time

    As a Customer Service Agent, you play a vital role in creating a pleasant experience for passenger' departure. Your main role involves checking-in, greeting passengers upon their arrival and ensuring a smooth departure process. You may also be tasked to assist passengers with special needs or provide customer service in exclusive premier lounges at Changi...

  • Passenger Service Associate

    2 weeks ago

    Singapore AlwaysHired Full time

    Passionate and customer-focused individuals are welcome to join our team as Passenger Service Associates at Changi Airport! In this role, you will be responsible for delivering exceptional service to passengers from check-in through departure. Airport Customer Service | Up to $3,300 + Bonuses | $5,000 Joining Bonus | Changi Be the face of world-class service...

  • Passenger Services Associate

    7 days ago

    North-East Singapore SATS Full time

    **About us** GTRSG PTE LTD is a joint venture company between SATS Ltd and Air Asia! We are a company that carries out ground handling services such as passenger services at counters, baggage handling and ramp operations at Changi Airport Terminal 4. We are currently looking for a Korean Interpreter for our Korean Air flights. **Key Responsibilities** -...

  • Flexi Passenger Services Associate

    3 days ago

    Singapore GTRSG PTE. LTD. Full time

    **10-$13/per hour **Duties & Responsibilities**: - Report to the Duty Manager (PAX) and Passenger Service Specialist (PSS) - Take charge of assigned flights, reporting to the PSS for pre-flight briefings, ensuring correct flight numbers, destinations, and departure times, processing documentation, and handling passengers politely. - Ensure necessary travel...

  • Passenger Service Associate

    1 week ago

    Singapore AlwaysHired Full time

    Airport Customer Service | Up to $3,300 + Bonuses | $5,000 Joining Bonus | Changi Be the face of world‐class service at Changi Airport! Up to $3,300 Monthly (Basic + Allowances + OT Paid) $5,000 Joining Bonus + AWS + up to 3 Months Variable Bonus Training Provided | Career Growth in Aviation Industry Location: Changi Airport 6 Days Work Week | Rotating...