Passenger Relations Team Leader
4 days ago
Company Description Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,500 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high‐end brands, mid‐range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co‐working spaces. Accor has a portfolio of incomparable brands, led by more than 300,000 employees around the world. Job Description Accor is in a partnership with one of the World's Leading Airlines, to manage the Passenger Relations operations in the airport lounges. Based in Singapore, the Passenger Relations Team Leader is responsible for providing a luxury level of service for guests, customers and clients in one of the world's leading airline lounges, while completing a variety of tasks assigned by the Passenger Relations Manager, in order to meet and exceed guests' expectations. Passenger Relations Team Leader provides direction and supervision to the Passenger Relations Team ensuring optimum performance of PRO tasks and responsibilities. Providing personalized services and assistance to premium passengers at the airline lou and various areas of the airport. Handle and resolve escalated passenger complaints. Assist PRO Team as needed. Conduct briefings for the PRO Team covering daily events, VIPs/CIPs, expected activity, new or updated procedures, and items requiring extra attention. Move around and provide support in various PRO operating areas, including First Class Check‐in, Customer Service Desk, Entrance, etc. Work as a team to ensure lounge duties are carried out efficiently. Monitor performance and provide ongoing coaching as required. This role will be required to work shifts, weekends and public holidays. Qualifications Minimum high school diploma; bachelor's degree in hospitality, tourism, or related field preferred. Experience within a Concierge, Hotel Front Office or aviation customer service role. Experience leading small customer focused teams. Demonstrated experience in providing superior service standards and requirements. Experience using Hotel Property Management Systems or aviation IT systems. Strong computer skills – particularly Microsoft Office Suite. A strong knowledge of the airport, area and region is necessary. Strong communication, problem‐solving, and interpersonal skills. Fluent in English; multilingual abilities are a plus. Customer‐focused, detail‐oriented, and able to work under pressure; flexibility to work various shifts in a 24‐hour operation, including evenings, weekends, and holidays. #J-18808-Ljbffr
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						Passenger Relations Officer
5 days ago
Singapore AAPC SINGAPORE PTE. LTD. Full time**Company Description** Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,500 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle...
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						Passenger Relations Officer
1 week ago
Singapore AAPC SINGAPORE PTE. LTD. Full time $40,000 - $60,000 per yearCompany DescriptionAccor is a world leader in the hotel industry, present in 110 countries, with more than 5,500 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts,...
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						Passenger Relations Officer
5 days ago
Singapore AAPC SINGAPORE PTE. LTD. Full time**Company Description** Based in Singapore, the People Relations Officer - Lounges provides passenger relations for one of the world's leading airline lounges at Singapore Changi Airport. - Provide exceptional customer service, ensuring a comfortable and enjoyable lounge experience, while assisting with enquiries, special requests, and complaints. - Support...
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						Passenger Relations Officer
2 weeks ago
Singapore Singapore Airlines Full timeKey Responsibilities: - Ensure smooth operations of the SilverKris Lounge (SKL) and Krisflyer Gold Lounge (KFGL). - Provide personalised service and assistance to our premium passengers at the SKLs, KFGLs and various areas of the airport. - Handle and resolve escalated passenger complaints. - Perform backroom duties such as monitoring flights and liaising...
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						Passenger Relations Officer
5 days ago
Singapore Singapore Airlines Full time**Key Responsibilities** - Ensuring smooth operations of SilverKris Lounge (SKL) and Krisflyer Gold Lounge (KFGL) - Providing personalized services and assistance to our premium passengers at SKL, KFGL and various areas of the airport - Handle and resolve escalated passenger complaints - Perform backroom duties such as monitoring flights and liaising with...
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						Passenger Services Associate
5 days ago
Singapore GTRSG PTE. LTD. Full time**JOB DESCRIPTIONJob title**: Passenger Service AssociateReporting to: Duty Manager (PAX) and Passenger Service Specialist (PSS)Grade: GE 3Overall Responsibilities: Reporting to the Duty Manager (PAX) and Passenger Service Specialist (PSS), you are responsible for creating a pleasant experience for passengers’ departure.Duties & Responsibilities: - Take...
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						Public Relations Consultant
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Singapore Grow Public Relations Full time**Grow PR is looking for a Public Relations Consultant.** We are looking for an individual who is adventurous and up for a challenge. This role will best suit someone who enjoys working with start-ups and SMEs. He or she should have **3 to 4 years of public relations experience** and are eager to be exposed to working with B2B/B2C technology and lifestyle...
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						PASSENGER SERVICE ASSOCIATE
1 week ago
Singapore GTRSG PTE. LTD. Full timeAs a Passenger Service Associate, you play a vital role in creating a pleasant experience for passengers’ departure. You will be a part of a dynamic team, working in an exciting environment where you can gain insight to ground handling operations in Changi Airport. You can look forward to career opportunities, attractive incentives and recognition. Apply...
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						PASSENGER SERVICE ASSOCIATE
7 hours ago
Singapore GTRSG PTE. LTD. Full timeAs a Passenger Service Associate, you play a vital role in creating a pleasant experience for passengers' departure. You will be a part of a dynamic team, working in an exciting environment where you can gain insight to ground handling operations in Changi Airport. You can look forward to career opportunities, attractive incentives and recognition. Apply...
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						Passenger Services Associate
1 week ago
North-East Singapore SATS Full time**About us** GTRSG PTE LTD is a joint venture company between SATS Ltd and Air Asia! We are a company that carries out ground handling services such as passenger services at counters, baggage handling and ramp operations at Changi Airport Terminal 4. We are currently looking for a Korean Interpreter for our Korean Air flights. **Key Responsibilities** -...