Passenger Relations Officer

2 days ago


Singapore Singapore Airlines Full time

Key Responsibilities: - Ensure smooth operations of the SilverKris Lounge (SKL) and Krisflyer Gold Lounge (KFGL). - Provide personalised service and assistance to our premium passengers at the SKLs, KFGLs and various areas of the airport. - Handle and resolve escalated passenger complaints. - Perform backroom duties such as monitoring flights and liaising with traffic staff. - Supervise, coach and monitor all staff on operational matters to ensure that lounge duties are carried out efficiently and as a team. - Lead by example, the spirit of "Soar as One". - Liaise with SIN Station on delays and special handling. - Meet and Assist VIPs to and from SKLs. - Ensure good housekeeping of the Lounges. - Provide efficient administrative support. - Perform any other duties as assigned. - This role will require you to work shift hours, including overnight shifts. **Requirements**: - Diploma in any discipline. - Applicants must be proficient in the English language and one other language (eg: Chinese, French, German, Italian or Korean), as the incumbent may be required to communicate with customers in other languages. - Customer-oriented personality. - Experience in front-line customer service preferred. - Strong teamwork and communication skills. - IT proficiency. - Must be prepared to perform shift duties.



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