IT Helpdesk Technician

3 days ago

Singapore MERCANTILE PACIFIC ASIA PTE. LTD. Full time

**Key Responsibilities**:

- Diagnose and troubleshoot hardware, software, and network problems, guiding users through resolution steps or performing hands-on support as needed.
- Provide remote assistance to users for software installations, configurations, and troubleshooting.
- Install, configure, and maintain desktops, laptops, printers, scanners, and other hardware peripherals.
- Conduct regular maintenance tasks, such as system updates, disk clean-up, and antivirus scans, to optimize device performance and security.
- Maintain an inventory of IT assets, including hardware, software licenses, and peripherals, ensuring accurate records of procurement, deployment, and decommissioning.
- Assist in asset tracking, tagging, and disposal processes, adhering to organizational policies and regulatory requirements.
- Coordinate with procurement and vendor management teams to order, receive, and inventory new IT equipment and supplies.
- Manage user accounts, permissions, and access rights in accordance with IT security policies and business requirements.
- Ensure compliance with user access control procedures and protocols to safeguard sensitive information and resources.

**Qualifications and Requirements**:

- Diploma in Information Technology, Computer Science, or a related field.
- Proven experience in providing technical support and troubleshooting in a helpdesk or IT support environment.
- Strong diagnostic and problem-solving skills with the ability to resolve technical issues efficiently and effectively.
- Excellent communication and interpersonal skills, with a customer-focused approach to providing support.

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