IT Helpdesk

Issue Management: Log all incoming calls and email and record sufficient information to facilitate effective incident processing. Identify the impact, urgency, and priority of incidents. Provide initial troubleshooting and support for incidents. Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance team and...

Role Monitor and observe system alerts or out of the normal system behaviours. Follow incident isolation procedure to identify and verify faults before applying problem resolution scripts to fix the issue or escalate. Perform consolidation of records for reporting for monitoring, analytics or audit purposes. Perform post change system health checks to verify...

Overview The Network Engineer is responsible for providing innovative network solutions and technical support to customers by analyzing, designing, installing, configuring, maintaining and repairing of network infrastructure and application components. The incumbent performs a wide variety of evaluation, maintenance, installation and training tasks to ensure...

Overview The Network Engineer is responsible for providing innovative network solutions and technical support to customers by analyzing, designing, installing, configuring, maintaining and repairing of network infrastructure and application components. The incumbent performs a wide variety of evaluation, maintenance, installation and training tasks to...

**Responsibilities**: man the project mailbox response/provide advise to users for issue raised maintain and categorize incident logs in CRM co-ordinate with Level 2 Support Team and ensure all incident are tracked and closed within SLA compile weekly/monthly statistics for reporting **Requirement**: **Educational Qualification**: Diploma or...

**[Expected Job Scope]** - Communicate with end user and trouble shoot and escalate to related vendor or personnel. - Perform end user training for new user devices and tools when requested especially staff onboarding process. - Maintain regular IT asset management, hardware, software inventory control and maintenance programs. - Perform routine health check...

**Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients at Bangalore. please find below the Job description as well as the company’s details for your reference.** **ABOUT US: - ** **At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your...

**Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients across Singapore. Please find below the Job description as well as the company’s details for your reference.** **ABOUT US: - ** **Total IT Global** is a leading IT infrastructure services provider offering holistic vendor...

**Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients across Singapore. Please find below the Job description as well as the company’s details for your reference.** **ABOUT US: - ** **Total IT Global** is a leading IT infrastructure services provider offering holistic vendor...

**Total IT Global, a leading IT Infrastructure services provider is hiring, please find below the Job description as well as the company’s details for your reference.** **ABOUT US: - ** **At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of ‘the enterprise of the future’. We have a comprehensive...