IT Operation Support

1 day ago

Singapore MKI IT SOLUTIONS (ASIA PACIFIC) PTE. LTD. Full time

**[Expected Job Scope]**
- Communicate with end user and trouble shoot and escalate to related vendor or personnel.
- Perform end user training for new user devices and tools when requested especially staff onboarding process.
- Maintain regular IT asset management, hardware, software inventory control and maintenance programs.
- Perform routine health check and system report on system endpoints for the programs such as windows client global patch release management, endpoint security protection, backup operations.
- Prepare basic standard knowledge base, manual documentation, FAQ.
- Be willing to think and initiatively to propose the user solution and liaise issues with co-working vendors, and customers.
- Other ad-hoc task related to IT

**[Necessary IT Skills and Experience]**
- Active Directory knowledge (user account management, create user profile, etc.)
- MS office 365 troubleshooting especially MS Outlook and Teams knowledge
- Shared File server / OneDrive knowledge
- Basic knowledge of NW architecture and security knowledge (LAN/WAN, WIFI, FW, Proxy, ACL)
- Enterprise Collaboration/Video Conference IP phone knowledge
- Having experience of major upgrade and data migration for Windows PC/Server
- Experience involved in Business Continuity/DR Maintenance exercises
- **System Administration experience is highly welcomed**
- Basic experience in Virtualization, provisioning VM (VMware/Hyper-V)
- Implemented GPO, security hardening, security policy enhancement
- Hands-on build physical server, PC and Laptop troubleshoot
- Familiar configure network IPsec VPN client connection

**[Preferred business Skills/Experience]**
- Working in an enterprise operation support & service for more than 100 users in multi office location
- Have experience supporting company executives and Expat management
- Be familiar with System admin operation (ID creation, asset management, staff onboarding etc.)
- Enterprise security operation (End client security, ID management etc.)
- Capable to use Ticketing system for user support and Case tracking, troubleshooting (Service Now, Remedyforce, etc.)
- Ability to work closely with business users (including senior management) to assess potential risks and to propose solution for risk mitigation, proactively. Perform daily, weekly, and monthly reviews and analyses of current progress with Team Leader and Management
- Documentation work for end user training, team reporting (PowerPoint, Excel, Word, to prepare documents such as user manual, system design, flowchart documents etc.)
- End user communication with good attitude/ User oriented communication
- Vendor communication. Liaise with vendors to perform issues troubleshoot
- Team communication (Work with Application Team, Network Team, Global Tokyo Team)
- Time commitment, Punctual business attendance
- Good communication capability with business end users

[Benefits]
- AWS: n/a
- Annual Leave: 14 days/year（increment 1 day each year, maximum 20 days）
- Medical Leave: 14 days/year
- Medical Insurance: Yes
- Out of hours phone call allowance: Corporate iPhone provided
- Other Benefit: Dental Benefit（maximum：SGD 500 / year）
- Transportation fee: n/a

Exception:
1. Early morning Taxi commute is company claimable.

2. Transportation to customer site for business visit is company claimable.

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