Senior Automotive Service Advisor

6 days ago


Singapore ESTEEM PERFORMANCE PTE LTD Full time

Advise appropriate service/repair requirements to meet customer needs
- Act as a key communication link between customers and workshop to assure responsiveness
- Assist customers in checking-in and out of their vehicles from the workshop
- Monitor job progress and update customers on repair status
- Follow-up and ensure overall customer satisfaction with the work performed
- Effectively handle multiple priorities, organise workload, meet deadlines and perform detailed daily record keeping and reporting
- Always ensure to fulfill the task assigned by management
- Achieve high service level through various action plans constantly
- Provide excellent customer service to customers
- Any other ad hoc duties assigned

**Requirements**:

- Minimum diploma/ degree in a related course of study with at least 2 years of relevant experience in the automotive field
- Diploma Holders in a related course of study will be at an advantage
- Computer literate and proficient in Microsoft Office, particularly MS Excel
- Ability to communicate effectively
- Ability to learn new tasks and skills quickly
- Flexible, friendly, helpful nature & team player



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