Automotive Service Advisor

3 days ago

Singapore CONVERGENCE AUTOMOTIVE (PTE. LTD.) Full time

**Responsibilities**:

- Act as the main point of contact between customers and the workshop, ensuring prompt responses and smooth service processes.
- Advise customers on vehicle maintenance, repair needs, and service intervals.
- Conduct test drives with customers to identify additional vehicle issues if necessary.
- Accurately document customer concerns and vehicle details on job cards.
- Provide clear service quotes and estimated time for completion.
- Inspect vehicles after repairs and ensure issues are resolved before handover.
- Manage vehicle check-in and check-out processes efficiently.
- Monitor service progress and keep customers informed.
- Coordinate with internal departments to resolve post-repair issues.
- Handle administrative tasks such as cost estimates, billing, and job card closures.
- Follow up with customers to ensure satisfaction with the services provided.

**Requirements**:

- Nitec/Diploma/Degree in Engineering, preferably in automotive-related fields.
- Minimum 2 years of experience as a Service Advisor or in a similar customer service role within the automotive industry.
- Strong ability to detect basic vehicle faults and issues.
- Valid Singapore Class 3 Driving License.
- Excellent communication and interpersonal skills.
- Proficient in using computer systems to manage customer information and service orders.

**What We Offer**:

- Competitive salary package.
- Opportunities for career development and growth.
- A supportive and collaborative work environment.

**Working Hours**:Monday - Friday 10am - 7pm / Saturday 10am - 3pm

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