Director, Ap Operations and Payments Network

**Company Description**
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
**Job Description** What a Director, Operations and Payments Network, Asia Pacific does at Visa**:
This role reports to the VP, Global Operations and Networks Payment (with a dual dotted line reporting into the VP, Commercial & Money Movement Solutions, Client Services AP and to the VP, Visa Direct AP).

The Director, AP Operations and Payments Network is responsible for leading and developing multiple teams across the AP region, including Payment Operations, Client Support, Service Management, Implementation Management, Partner Service Management, Payment Application Support and the Payment Operations Command Centre.

**Key responsibilities include**:

- Provide leadership and guidance for the department, teams and direct reports and serve as an escalation point for internal stakeholders, clients and partners
- Oversee all critical responsibilities of the department, prioritising the timely execution of payment processing activities and the delivery of a high-quality service to clients
- Closely monitor and take action to ensure the effective and timely execution of all regulatory obligations and process
- Ensure all processes adhere to best practice standards, ensure compliance with all applicable regulations and mitigate risk
- Accountable for the identification, registration and mitigation of risks that reside within the functions
- Translate strategic goals into operational plans and ensure delivery
- Define the KPIs for the department to measure performance, output and quality and feed into continual improvement and provide status updates to key VPL and Visa Direct stakeholders
- Maintain a strategic focus through ongoing dialogue with business partners, seeking to gain an understanding of key strategic objectives.
- Build effective relationships with clients to enable effective delivery of implementations, including the respective KPIs and reporting capabilities
- Build and maintain relationships with key stakeholders within both Visa payments Ltd and Visa (Direct) Teams to ensure that Readiness can effectively support the deployment of products and during life cycle
- Lead and co-ordinate discussions with other heads of department to promote effective cross-functional collaboration and efficiency
- Develop the management team and staff to drive performance improvement, retention and succession

**Team Summary**

The AP Operations and Payments Network team is a critical department which is responsible for significant parts of the payment, client and network partner lifecycle.

**Qualifications** What you will need**:

- 10+ years’ payments experience within a bank, fintech or payment processing institution
- Demonstrable understanding of domestic and international payments, scheme rules, operations, the delivery of service and the regulatory landscape
- Demonstrable experience of management of international, diverse teams
- A strategic thinker who is self-motivated, resilient and a strong collaborator with excellent interpersonal communication and negotiation skills
- Demonstrable track record of the identification, management and delivery of significant service, operational and control improvements
- Proven track record in delivering transformation in a fast-changing organisation
- A continuous improvement mind-set and demonstrates a strong track record of identifying and successfully implementing change in process
- An ability to delegate and deliver through people while holding people and teams to account
- Consistently demonstrated leadership behaviours in team management and interactions with staff, peers, senior management, clients and third-party vendors
- Ability to simplify complex issues in order to outline a path to resolution
- Demonstrable problem solving and analytical/decision-making skills through the use of data
- Comfortable with ambiguity, possessing the maturity and capability to interact and influence across multiple levels and organisations internal and external to Visa
- Bachelor’s degree or equivalent professional experience (MBA considered attractive)
- Excellent written and verbal skills with emphasis on negotiating, influencing, facilitating and presentation skills
- Excellent skills in drafting presentations, reports, communications, and other deliverables
- Comfortable to present to C-suite and senior management
- A good understanding