Digital and Application Innovation Regional Lead
1 day ago
5 working days, Mon - Fri, normal office hours
Location: Central
**Responsibilities**:
- Responsible for scaling customer success and consumption acceleration for Apps leveraging global programs and actions throughout the aligned geographic region.
- Enable Digital & Application Innovation CSAs and CEs to be successful in executing their consumption engagements, i.e., projects, and the milestones within, by identifying and rallying corporate resources and providing feedback on blockers and new requirements.
- Capture customer success stories including the impact of program assistance, customer’s realized business transformation and the observed best practices around architecture design comprehensiveness and implementation practices. (architectural patterns, journey maps, early preview, customer business impact).
- Stay up to date on program capabilities and maintain accurate reporting of managed customer success engagements, with regard to their path to customer success through usage of program features and benefits.
- Curate and maintain technical depth to bring technical intensity on Digital and App Innovation that can empower CSAs to guide customers.
- Establish effective feedback loops that surfaces voice of the customer and influences program design teams, other stakeholders and product teams to evolve programs, product and Services that support Customer Success.
**Requirements**:
- 15+ years of professional experience including business management, offering/product strategy, marketing, sales, services, technology implementation, or related field
- Technical Enterprise Experience in AppService, Azure Kubernetes Services, Serverless, Spring Cloud, SDKs, GitHub and PowerApps. Led the Development and Project Management of Enterprise Scale Custom Development Projects.
- Deep understanding of Agile Development methodology, including Scrum
- Prior experience with public cloud and/or SaaS deal capture and acceleration, business development, sales engineering and/or sales.
**Please connect us via LinkedIn as follows for efficient messaging**:
**Do Join us at TELEGRAM by searching “CAREER EDGE JOB OPPORTUNITIES” to receive fast job alert**
Attn: Jace Tay (Registration No.: R1331152)
CAREER EDGE ASIA PTE LTD
EA Licence Number: 13C6678
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