Director, Employee Relations

Job Category Employee Success Job Details **About Salesforce** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place Agentforce is the future of AI, and you are the future of Salesforce. **Role Description** The Employee Relations Director role based in Singapore provides Employee Relations and Performance Management expertise, case management and consultation, within a centralised, Employee Relations (ER) function, for South East Asia (Asean) and Greater China Region (GCR). Responsible for ongoing development of; and leveraging common consistent practices and processes to ensure a fair and consistent approach across clients. Handles complex, high-risk or sensitive employee relations cases and can establish strong working relationships with local BP’s and Leaders. Reports to the Senior Director, Employee Relations APAC & JPKT. **Your Impact** To be successful in this role you will be a great relationship builder at all levels; connect and build trust to ensure employees feel comfortable to discuss matters in a safe & neutral environment; managing your time, work independently with mínimal supervision, and respond promptly to communications as a priority; pay attention to the detail and accuracy of data while remaining calm under pressure; propose solutions and recommend plans for improvement that always align with best practice in company policy, values, guidelines, and respective country’s legislation compliance. Specific responsibilities include, but are not limited to: - Partner with internal Employment Attorneys, Internal Audit, and other internal investigative bodies, as necessary. - Compile investigation findings into concise investigation reports and clearly communicate conclusions and recommendations to relevant stakeholders to drive for decisions. - Deliver warnings and disciplinary actions on all scales when required. - Maintain required documentation including intake and investigative notes, supporting documents, and final reports. - Collaborate and partner with HRBPs, internal Employment Legal, HR partners, and Employee Success Shared Services organisations to review and implement workforce change or reduction strategy plans. - Provide expertise and case management of ER issues, including Performance Management, from initial intake to resolution, received from managers, HR Business Partners (HRBPs) and other employees, for assigned business(es). - Deliver expertise, consultation, guidance and coaching to managers and HRBPs to address employee behaviour and performance concerns; provide guidance and assist with the development and delivery of appropriate feedback or corrective/disciplinary actions which align with company approach, practices, and processes. - Track, report, and analyse case trends utilising internal Case Management Systems and present these to local Senior leaders on a quarterly basis. - Assist with the creation and implementation of further ER and HR related policies and templates as applicable to the ASEAN region. - Collaborate closely with HR stakeholders to ensure consistency and compliance with applicable laws, regulations and Company policies. - ER support for other locations for adequate APAC coverage as needed. - 1 local direct report **Minimum Qualifications**: - Must have demonstrated ability to conduct thorough ER investigations based on data; ability to document and report cases in a detailed manner and to arrive at logical and fact based conclusions. - Extensive HR experience with significant Employee Relations expertise, including dedicated ER work at a senior manager level or above. - Business level English language ability including reading, writing, listening and speaking. - Prior HR experience supporting ASEAN locations, in particular Indonesia, Thailand, Philippines &/or China. - Understanding of key principles of performance management and demonstrated ability in guiding and coaching managers through a range of ER issues. - Strong stakeholder management skills and ability to handle escalations. - Demonstrated ability to navigate successfully within ambiguity, multiple priorities, and a constantly changing environment. - Ability to operate/advise in the "grey" areas. Adept understanding of client motivations and business pain points; effective at leveraging inputs to influence solid business decisions. - Comfortable dealing with conflict resolution. - Ability to make decisions guided by policies, practices, procedures and business plans; receives general oversight and dir