Desktop Technical Support
1 week ago
Hi,
Immediate hiring
- To perform installation, setup, configuration, migration, upgrading and maintenance of notebook and/or desktop PC, OS, software and related peripherals.
- To be prompted and meticulous in updating of daily incident handled in to the incident management tool / ticketing tools.
- To be responsive and proactive when handling of end users' notebook and/or PC problems and service requests.
- To be highly customer focused and diligent towards providing good customer service.
- Liaise with third party vendors for replacement parts/components and rectification of faults if the equipment is under warranty or under some form of maintenance contract between the customer and third party vendors.
- Conduct and document changes based on quality processes including but not limited to device setup and configuration, asset inventory, retirement and management
- Support VIPs
- Perform standby duties when requested (Ad-Hoc basis)
- Perform smart hands (eyes and hands support) for other delivery functions including but not limited to Windows, Network, Linux, Backup & Storage, and external vendors
- Graduate in Degree or Diploma in IT with minimum 1 year of solid desktop support experience
- Basic understanding of network and Microsoft Windows Active Directory / domain concept
- Possess relevant IT skill set in hardware and software troubleshooting.
- Experience installing software, patches, updates on Desktops, Laptops or Servers
- Experience in supporting Windows OS, Microsoft Office Suite, Anti-virus software etc.
- Must be customer service oriented with good inter-personal and communication skills.
- Good attitude with positive mindset in learning and ready to excel.
- Able to work independently as well as in a team.
Regards
Kshama
+91 9833964181
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